{"id":1331273,"url":"https://alion.io/job/cengage-inside-client-success-manager-remote","title":"Inside Client Success Manager (Remote)","company":{"id":5721,"name":"Cengage","domain":"cengage.com","url":"https://alion.io/company/cengage","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":19,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-29T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":73000,"currency":"USD","period":"year","gross":null,"usd_annual":73000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-09-29T16:39:55Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"We believe in the power and joy of learning\nAt Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.\nWhat you'll do here:\nHandle the assigned accounts to consistently perform at or above quota.\nBuild relationships with new customers, including management and executive collaborators, and understand their objectives.\nDevelop a strategy and plan for achieving customer objectives from a consultative approach.\nCoordinate with technical support for technically complex questions.\nMonitor customer usage, adoption, and customer health metrics.\nConsistently collaborate with clients to ensure continuous successful integration of Infosec’s products and enhance added benefits over the duration of the subscription.\nUndertake scheduled business appraisals with customers to verify delight, address technical obstacles, and boost product uptake.\nMaintain outstanding administration of your accounts.\nStay current on company and industry product knowledge.\nResponsible for client renewals and incremental growth goals through cross-sell, add-on, and upgrade sales to existing customers.\nManage pipeline to deliver results against monthly, quarterly, and yearly forecast objectives and track sales activities in Salesforce.com and Gainsight.\nEmbody the Cengage Credo by demonstrating our ethos.\nPerform other duties as needed to achieve Infosec goals.\nSkills you will need here:\nAbility to build rapport through phone calls, email, and video conferencing.\nDemonstrated ability to communicate, present, and influence credibly and effectively.\nProven ability to manage multiple projects at a time while paying strict attention to detail and prioritization.\nExcellent listening and negotiation skills; critical thinking and problem-solving skills.\nConfident self-starter, highly motivated, and able to excel in a high-performance setting.\nNatural relationship builder with integrity, reliability, and maturity.\nAbility to prioritize among competing tasks.\nCengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.\nCengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at .\nAbout Cengage\nCengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.\nCompensation\nAt Cengage, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.\nThe full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.\nIn this position, you will be eligible to participate in the company’s variable Sales incentive compensation program.\n$60,000.00 - $73,000.00 USD135Target Variable Compensation:\n14,600.00 USD Annual: Individual Targetannually\nActual incentive earnings are not guaranteed and may be more or less than the target amount based on achievement of performance goals and the terms of the applicable incentive compensation plan.","description_format":"text","description_chars":4243,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Higher Education"],"lifecycle":[{"event":"open","at":"2026-09-27T09:54:21Z"}],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.47,"p_room":0.75,"age_days":15,"expected_fill_days":21,"reasons":["conf:4","stale_co","velocity","win:late"],"computed_at":"2026-09-29T05:45:00Z"},"pay":{"stated_usd_annual":73000,"is_top_pay":false},"html_url":"https://alion.io/job/cengage-inside-client-success-manager-remote","json_url":"https://alion.io/job/cengage-inside-client-success-manager-remote.json","meta":{"generated_at":"2026-09-30T02:47:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1991,"day_limit":5000,"remaining_today":3009,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}