{"id":4145169,"url":"https://alion.io/job/cengage-sales-support-specialist","title":"Sales Support Specialist","company":{"id":5721,"name":"Cengage","domain":"cengage.com","url":"https://alion.io/company/cengage","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-11T00:00:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T06:46:57Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We believe in the power and joy of learning\nAt Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.\nSales Support Specialist\nAs a Sales Support Specialist at Cengage, you will play an important role in advancing our mission to improve lives through learning. As a key member of the sales support team, you will collaborate with sales representatives and cross-functional partners to support the effective execution of sales strategies and deliver an exceptional customer experience. Your contributions will help maintain our commitment to high-quality service, collaboration, and continuous improvement.\nKey Responsibilities\nPartner with a Regional Manager and sales team to provide comprehensive pre- and post-sales support.\nAssist with the preparation and delivery of quotes, processing of purchase orders, and product research.\nRespond to customer inquiries and help resolve issues promptly and effectively by creating, managing, and monitoring service cases.\nMaintain accurate and up-to-date contact and account information within the CRM.\nCollaborate with cross-functional teams to address customer needs, expedite requests, and facilitate timely solutions.\nSkills and Qualifications\nSuccess in this role requires strong collaboration, organization, communication, and attention to detail. The ideal candidate will be comfortable managing multiple priorities, taking ownership of responsibilities, and working both independently and as part of a team.\nStrong organizational and time-management skills.\nEffective written and verbal communication and interpersonal skills.\nAbility to manage multiple priorities and adjust to changing business needs.\nProficiency with Microsoft Office applications and CRM systems.\nAbility to work effectively both independently and collaboratively.\nProactive, solution-oriented approach to identifying and resolving challenges.\nExperience in sales support, customer service, sales operations, or a related area.\nJoin us at Cengage and become a member of a group committed to helping learners reach their goals through education. Your position as a Sales Support Specialist will be essential to both our achievements and those of our customers!\nCengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.\nCengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at .\nAbout Cengage\nCengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.\nCengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.\nCengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at .\nAbout Cengage\nCengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.\nCompensation\nAt Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.\nThe full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.\n$19.00 - $25.00 USD","description_format":"text","description_chars":5424,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","Publishing"],"lifecycle":[{"event":"open","at":"2026-11-12T06:46:57Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":33,"reasons":["conf:2","win:early"],"computed_at":"2026-11-12T09:10:39Z"},"pay":null,"html_url":"https://alion.io/job/cengage-sales-support-specialist","json_url":"https://alion.io/job/cengage-sales-support-specialist.json","meta":{"generated_at":"2026-11-12T09:10:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18605,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5721},"rest":"https://alion.io/mcp/rest/get_company?id=5721"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcengage-sales-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcengage-sales-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcengage-sales-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cengage-sales-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcengage-sales-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4145169}},{"tool":"search_jobs","arguments":{"company":"cengage.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4145169},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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