{"id":3089821,"url":"https://alion.io/job/cennox-customer-success-manager","title":"Customer Success Manager","company":{"id":2532948,"name":"Cennox","domain":"cennox.com","url":"https://alion.io/company/cennox","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":50000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T11:46:59Z","employer_posted_date":null,"last_verified_at":"2026-10-22T11:46:59Z","board_verified":false,"closed_at":null,"days_open":18,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":18},"description":"Customer Success Manager\nExperience and Specific Skills Required: Microsoft Office Suite proficiency to include Microsoft Office and other relevant applications. Customer relationship building skills.\n\nOrganizational abilities to include time and task management and multitasking. Industry knowledge and experience.\n\nDescription of Main Job Duties:\n\nEstablish strong relationships with existing clients to promote Cennox and serve as their single point of contact.\n\nWorks with the client to develop and maintain a Business Account Manual (BAM) for all Service Accounts assigned and distribute to the field, call center, logistics and client service personnel.\n\nProven capacity to review customer contracts at length to gain high-level understanding of contractual obligations and expectations.\n\nFunction as the single point of contact for all service-related issues including escalations and invoice disputes in a timely manner.\n\nEstablish and maintain a regular meeting schedule with each assigned customer and maintain meeting minutes. Video conference calls as requested by the customer. A professional appearance and backdrop are mandatory. These can be weekly/bi-weekly/monthly depending on the customer’s preference.\n\nReview monthly reporting and provide recommendations on how to improve performance, efficiency and how to improve customer satisfaction. Also reviewing additional Cennox services with customers to provide new business opportunities.\n\nDaily review of customer billing que.\n\nAll other duties as assigned.\n\nCennox is an Equal Opportunity Employer.\nWe are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.\n\nNotice on Use of AI in HiringAs part of our commitment to fair and efficient hiring practices, Cennox uses JazzHR’s TalentFit AI tool to assist in evaluating candidate applications. This technology helps us match applicants to job requirements based on qualifications and experience. All hiring decisions are ultimately made by our human recruiting team. If you have questions or concerns about this process, please let us know during your application.\n\nE-Verify\nCennox participates in the E-Verify program to confirm the identity and employment eligibility of all new employees. For more information, please visitwww.e-verify.gov.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":2561,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pro AV & Digital Signage","Security Services","Construction"],"lifecycle":[{"event":"open","at":"2026-10-22T14:31:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":0.85,"p_active":0.509,"p_room":0.55,"age_days":17,"expected_fill_days":15,"reasons":["seen:17","win:tail"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":true},"html_url":"https://alion.io/job/cennox-customer-success-manager","json_url":"https://alion.io/job/cennox-customer-success-manager.json","meta":{"generated_at":"2026-11-09T16:21:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23694,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2532948},"rest":"https://alion.io/mcp/rest/get_company?id=2532948"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcennox-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcennox-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcennox-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cennox-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcennox-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3089821}},{"tool":"search_jobs","arguments":{"company":"cennox.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3089821},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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