{"id":2548831,"url":"https://alion.io/job/cennox-field-technician-cennox-9","title":"Field Technician - Cennox","company":{"id":2532948,"name":"Cennox","domain":"cennox.com","url":"https://alion.io/company/cennox","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Norwood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7889},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T17:25:20Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-01T20:56:07Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Field Technician\n*** EXPERIENCED FIELD TECH NEEDED IN CINCINNATI, OH ***\nAbout the Role:\nThe Field Service Technician 2 plays a critical role in ensuring the optimal performance and reliability of complex equipment and systems at customer sites across the United States. This position involves diagnosing, repairing, and maintaining advanced technical machinery, often requiring travel to diverse locations and working independently in the field. The technician will collaborate closely with customers to understand their needs, provide timely solutions, and deliver exceptional service that minimizes downtime. Additionally, the role demands meticulous documentation of service activities and adherence to safety and quality standards. Ultimately, the Field Service Technician 2 contributes to customer satisfaction and operational excellence by applying technical expertise and problem-solving skills in dynamic environments.\nMinimum Qualifications:\nHigh school diploma or equivalent required; technical or vocational training in electronics, mechanics, or related field preferred.\nMinimum of 2 years of experience in field service, equipment maintenance, or a related technical role.\nValid driver’s license with a clean driving record and ability to travel frequently within assigned territory.\nStrong mechanical and electrical troubleshooting skills with the ability to read and interpret technical manuals and schematics.\nProficiency in using diagnostic tools, hand tools, and electronic testing equipment.\nPreferred Qualifications:\nAssociate degree or higher in Electronics, Engineering Technology, or a related discipline..\nPrevious ATM, Smart Safe experience a plus.\nDemonstrated ability to work independently in remote or challenging environments.\nExcellent customer service skills with a track record of building positive client relationships.\nResponsibilities:\nPerform installation, maintenance, troubleshooting, and repair of specialized equipment and systems at customer locations.\nConduct thorough diagnostics to identify issues and implement effective solutions promptly to minimize equipment downtime.\nCommunicate clearly with customers to explain technical problems and the steps taken to resolve them, ensuring a positive service experience.\nMaintain accurate records of service calls, parts used, and repairs performed using company software and reporting tools.\nAdhere to all safety protocols and company policies while working independently or as part of a team in various field environments.\nSkills:\nThe required skills enable the technician to effectively diagnose and repair complex equipment, ensuring minimal downtime and high reliability for customers.\nMechanical and electrical troubleshooting skills are applied daily to identify root causes of equipment failures and implement corrective actions.\nCommunication skills are essential for explaining technical information clearly to customers and coordinating with internal teams.\nProficiency with diagnostic and testing tools allows for accurate assessment and efficient repairs.\nPreferred skills such as familiarity with maintenance management software and safety certifications enhance the technician’s ability to manage service documentation and maintain compliance with industry standards, ultimately improving service quality and customer 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