{"id":2623510,"url":"https://alion.io/job/centah-client-services-coordinator-bilingual","title":"Client Services Coordinator, Bilingual","company":{"id":4416472,"name":"Centah","domain":"centah.com","url":"https://alion.io/company/centah-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":61000,"period":"year","method":"role_country_seniority_unknown","sample_n":908},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-15T20:31:00Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Who we are:\nWe’re a Toronto-based SaaS company with over 15 years of experience helping businesses establish, maintain, and optimize their home service programs. We specialize in enterprise-scale lead management software designed specifically for the home services industry, built to handle the complexity and volume that large operations demand.\nCentah Flint, our field lead capture app, lets teams capture leads and book appointments on the spot from real-time availability, and our North American Contact Center supports clients across the United States and Canada. We’re more than a software provider - we’re an end-to-end partner to make your home service program run smarter and more efficiently.\nAbout the role:\nWe are a team responsible for making our Client’s operation efficient and easy. If you like to help people, you are responsible by nature, enjoy problem solving and are a team player who has a great attitude, this is a job for you.\nYour role will be to take care of all the back-end processes and systems to ensure a smooth operation. You will be in charge of updating/configuring the different systems and keeping all the parties involved in the operation informed so they can complete their own processes with the information you provide. In addition, you will suggest ways to improve the operation.\nWhat you'll be doing:\nIntake and manage service requests submitted by system users. \nProvide concierge administrative support.\nExecute onboarding activities and deliver training for the systems users. \nDevelop business process documentation.\nContribute to the department optimization and business process improvement initiatives. \nAssist with user account management activities (e.g., onboarding and offboarding of employees).\nContribute to maintaining SLAs at 95%.\nExecute back-up Contact Centre Agent responsibilities, as required.\nWho you are:\nStrong communication skills; able to speak with a variety of stakeholders with confidence, adjusting message and delivery to meet the relevant audience\nPossesses a highly collaborative working style and demonstrated experience excelling in a cross-functional role\nPositively contribute to our company culture: embrace and embody our core values, promote a culture of inclusivity and belonging and celebrate wins together\nRequirements\n2+ years of customer service experience, ideally in a technical environment involving multiple systems.\nBilingual fluency in French and English is required.\nProficiency in Microsoft Office Suite (Excel, PowerPoint, Word) or Google Workspace (Docs, Sheets, Slides).\nA proactive and persistent approach to challenges, with the drive to help the company achieve its goals.\nAbility to address issues with a sense of urgency and prioritize tasks effectively.\nDedication to producing high-quality work that aligns with the organization's standards.\nCapacity for analytical thinking, sound judgment, and the ability to make decisions considering various levels of risk and complexity.\nA commitment to delivering exceptional service to both internal and external clients.\nBenefits\nWinner of Canada’s Most Admired Corporate Cultures, twice. We offer more than just the basics, take advantage of:\nAn award-winning culture with a collaborative & inclusive team.\nCompetitive pay and performance-based bonus:\nAnnual Base Salary: $55,000 - $60,000\nAnnual Bonus: 20%\nCommitted to flexible work arrangements, offering hybrid workplace options.\nComprehensive medical, dental and vision coverage + Lifestyle Account.\nRRSP Matching and Parental Leave Top UP Program.\nIn office massage, meditation & workout sessions.\nVirtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives.\nCareer learning and development programs.\nNext Steps:\nIf what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you are selected to move forward in the process.\nCentah is an equal opportunity employer. We celebrate diverse backgrounds and perspectives because we know they make our team stronger and our product better. We hire based on talent, potential, and culture add - no matter your background, identity, or life experience, you are welcome here. \nWe may use AI to support our hiring process. While these tools assist our team, applications are ultimately reviewed and assessed by our recruiters. If you require accommodation at any stage of the recruitment process, please let our People Success team know. Please note that this posting is for an existing vacancy, and all employment offers are contingent upon a successful background and credit check, among other verifications.","description_format":"text","description_chars":4648,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T14:20:25Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.759,"p_room":0.9,"age_days":11,"expected_fill_days":17,"reasons":["conf:4","win:mid","comp:junior"],"computed_at":"2026-10-16T01:19:45Z"},"pay":null,"html_url":"https://alion.io/job/centah-client-services-coordinator-bilingual","json_url":"https://alion.io/job/centah-client-services-coordinator-bilingual.json","meta":{"generated_at":"2026-10-16T01:19:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2097,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416472},"rest":"https://alion.io/mcp/rest/get_company?id=4416472"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcentah-client-services-coordinator-bilingual"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcentah-client-services-coordinator-bilingual"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcentah-client-services-coordinator-bilingual"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/centah-client-services-coordinator-bilingual\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcentah-client-services-coordinator-bilingual"}]}