{"id":1636292,"url":"https://alion.io/job/centauri-healthcare-interoperability-support-engineer","title":"Healthcare Interoperability Support Engineer","company":{"id":3804419,"name":"Centauri","domain":"globalcentauri.com","url":"https://alion.io/company/globalcentauri","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["MY"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Datadog","optional":false},{"name":"GCP","optional":false},{"name":"Jira","optional":false},{"name":"SOAP","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-11T07:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-11T00:27:06Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Your Daily Mission \nThe Client Support Engineer is responsible for diagnosing and resolving complex interoperability issues across the organization’s data exchange ecosystem. This role performs deep technical analysis of interoperability failures—including FHIR APIs, HL7 messaging, and network integration by analyzing logs, system behavior, and data flows. This position owns root cause determination, partners with Engineering and Product to drive resolution, and supports customer escalations alongside integration leadership. The role also contributes to operational improvement through knowledge sharing and light data analysis. Primary focus on two interoperability frameworks, with exposure to additional networks over time. Works across internal systems, external networks, and third-party partners. Operates in a fast-paced, issue-driven environment with a focus on reliability and resolution.\n\nWho You Are\nBachelor’s degree in computer science, Information Systems, Engineering, or related field or 3+ equivalent experience\nExperience troubleshooting interoperability solutions, including:\nFHIR APIs \nRESTful APIs using oAuth\nExperience analyzing logs and diagnosing issues in distributed systems\nExperience executing queries (e.g., SQL) and working with data to support troubleshooting\n Familiarity with interoperability platforms and tools (e.g., interface engines such as InterSystems, monitoring tools such as Datadog)\nStrong analytical and problem-solving skills\nHL7 messaging troubleshooting interoperability solutions\nSOAP APIs troubleshooting interoperability solutions\nGCP cloud experience\n\nThe Reality of the Role \nInteroperability Troubleshooting & Diagnosis\nDiagnose complex interoperability issues across FHIR APIs, HL7 messaging, IHE Profiles, RESTful APIs, SOAP APIs, and network integrations (e.g., ITI-41, ITI-43, etc.)\nInvestigate issues such as API timeouts, latency, message delivery failures, and data inconsistencies\nTrace issues end-to-end across systems, interface engines, and external partners\nRoot Cause Analysis\nAnalyze logs, payloads, and system behavior to determine root cause\nOwn and defend root cause conclusions\nDifferentiate between software defects, configuration issues, network failures, and external dependencies\nEscalate complex or disputed findings through defined channels\nEngineering & Product Collaboration\nPartner with Engineering to validate and resolve issues\nCreate clear, actionable Jira tickets with supporting evidence (logs, queries, payloads, impact)\nRecommend improvements based on findings; Product drives prioritization and follow-through\nQA product fixes to validate resolutions\nCustomer Escalation Support\nParticipate in customer escalation calls alongside Integration Manager\nProvide technical insight and support during issue resolution\nTranslate technical findings into clear, understandable communication when needed\nData Analysis & Reporting\nExecute basic queries and leverage existing reports to support troubleshooting\nIdentify trends or recurring issues where possible\nKnowledge Sharing & Operational Enablement\nDevelop runbooks, playbooks, and knowledge articles for repeatable issues\nEnable support teams to resolve recurring problems independently\nIdentify recurring patterns in interoperability issues and contribute recommendations for system and process improvements\nOther duties assigned by leadership.\n\n#Indeed2","description_format":"text","description_chars":3396,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-10-01T21:37:50Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.809,"p_room":0.75,"age_days":28,"expected_fill_days":34,"reasons":["conf:1","win:late"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/centauri-healthcare-interoperability-support-engineer","json_url":"https://alion.io/job/centauri-healthcare-interoperability-support-engineer.json","meta":{"generated_at":"2026-10-11T02:45:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4425,"day_limit":5000,"remaining_today":575,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3804419},"rest":"https://alion.io/mcp/rest/get_company?id=3804419"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcentauri-healthcare-interoperability-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcentauri-healthcare-interoperability-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcentauri-healthcare-interoperability-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/centauri-healthcare-interoperability-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcentauri-healthcare-interoperability-support-engineer"}]}