{"id":4013872,"url":"https://alion.io/job/centellic-junior-business-analyst","title":"Junior Business Analyst","company":{"id":678611,"name":"Centellic","domain":"centellic.com","url":"https://alion.io/company/centellic","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0.2,"time_to_fill_p50_days":13,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-11-09T11:43:03Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T11:43:03Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Junior Business Analyst will support the Customer Excellence function with analysis, performance reporting and data management, along with contributing to business improvement, transformation, and customer migration projects.\nWorking with guidance from Customer Excellence colleagues, the role will help turn operational and customer data into useful insight, maintain reliable reporting and support projects across Customer Success, Retention and Support. This is an entry-level opportunity suited to a graduate or someone at the beginning of their business analysis or data career.\nKey Responsibilities\nCustomer Excellence Performance Reporting\nSupport the preparation and maintenance of regular monthly Customer Excellence performance reporting.\nHelp track KPIs across Customer Success, Retention and Support, including GRR, renewals, customer engagement, product adoption, support performance and operational workload.\nAnalyse performance against targets, with support, to highlight trends, exceptions and areas requiring attention.\nWork with Customer Excellence colleagues to improve the quality, clarity and usefulness of reporting.\n\nData Management & Quality\nHelp maintain the accuracy, consistency and completeness of Customer Experience data.\nIdentify and investigate straightforward data quality issues across systems and reports, escalating more complex issues when needed.\nWork with other departments to improve data capture, definitions and reporting standards so the Customer Excellence division has reportable data.\nUpdate and maintain key datasets used for customer, retention and operational reporting.\nAssist with reconciling information across platforms such as Salesforce, ChurnZero and support systems.\nKeep clear documentation of KPI definitions, data sources and reporting methods.\n\nBusiness Analysis & Process Improvement\nSupport the gathering and documentation of requirements for reports, dashboards, systems and process improvements.\nHelp map current processes and proposed future processes, highlighting opportunities to simplify activities.\nAssist in translating business needs into clear requirements or user stories, with guidance from more experienced colleagues.\nContribute to projects that improve Customer Excellence efficiency, customer experience and process scalability.\nHelp assess whether implemented changes have delivered the intended benefits.\nOrganise feedback from Voice of the Customer sources and help identify recurring themes and potential actions.\nSupport analysis used by Customer Excellence leaders when developing customer health scoring.\n\nProject & Transformation Support\nSupport Customer Excellence initiatives such as client SSO migration, retention reporting, AI and automation, knowledge base creation and management, and support transformation.\nHelp track actions, risks, requirements and dependencies across smaller projects, escalating issues appropriately.\nAssist with testing and validation of new systems, processes and dashboards using agreed test plans.\nWork with colleagues across Customer Excellence, CRM and Data, Product and Finance to contribute to improvements.\nSkills, Knowledge and Expertise\nEssential\nA logical and curious approach to problem-solving.\nAbility to interpret data and explain findings clearly to colleagues.\nDeveloping Excel skills, including formulas, pivot tables and lookups, with an interest in building further capability.\nInterest in automation, AI-enabled business processes and how technology can improve ways of working.\nConfidence working with data and willingness to investigate inconsistencies carefully.\nStrong attention to detail and a commitment to accurate work.\nGood written and verbal communication skills, with the confidence to ask questions and seek guidance.\nAbility to organise tasks, manage deadlines and balance recurring work with project activity.\nA proactive approach to learning about business problems, customer journeys and operational processes.\n\nDesirable\nExperience working with Power BI, Salesforce, ChurnZero or similar platforms.\nAwareness of customer success, retention, support or subscription/SaaS metrics.\nExposure to data visualisation, process mapping or requirements gathering.\nExperience contributing to a group project, improvement initiative or system implementation.\nAn interest in how Customer Excellence metrics are defined, sourced and calculated.\nAbout Centellic\nCentellic stands at the center of the markets it serves, empowering organizations with indispensable data and insight to make critical decisions on growth, risk and opportunity.\n\nThrough proprietary data, deep market expertise and AI-enabled technology, our platforms are embedded in client workflows. That capability is underpinned by our events, which bring the market together to share perspective and deepen understanding of the issues shaping each sector. Together, they give organizations earlier visibility of emerging trends, and the clarity and confidence to act when decisions matter.\nAt Centellic, we’re a global intelligence and information services business, setting the standard for how critical business decisions are made.\n Why Centellic?\nAt Centellic, we help our clients make better decisions, and our people are at the heart of that work. Every individual plays an important role in this, bringing curiosity and high standards to everything they do.\nThose who thrive here take ownership, care deeply about their work and are committed to excellence. Standards are high because our people set them that way. And while we have decades of expertise, we are still growing, pushing and building something extraordinary.\nCentellic’s advantage is our people and the culture we’ve created together. It’s an environment where individuality is encouraged, relationships are genuine, and there’s a strong sense of purpose in what we’re building together. Collaborative, respectful and driven, we take our work seriously without taking ourselves too seriously.\nBenefits\nOur people are our most valuable asset, as such, we offer a wide range of benefits to help ensure that all are supported:\n\nStart of employment:\nEye care\nEmployee Assistance Programme\nA day off for your birthday\nAfter 3 months employment:\nPension (4% employer contribution and 4% employee contribution)\nAfter 4 months employment:\nLife assurance\nAfter probation:\nCycle to work scheme\nSeason ticket loan\n£350 annual wellbeing allowance to contribute to gym memberships or fitness classes\nPuregym access\nPerks at work platform access\nAfter 1 year service:\nPrivate healthcare\nAdditional Perks:\nCompany socials \nAccess to Employee Affinity Networks \nMentoring scheme \nVolunteering Day \nMortgage Advice\nWork from anywhere (2 weeks)\nGenerous parental leave\nWe are committed to making our organisation an inclusive, respectful & engaging place to work with a culture shaped by our core values that promote equality, collaboration & respect in everything we do. We are proud to be part of the Disability Confident Scheme, meaning we are committed to being inclusive and accessible, which starts with our application and recruitment process. If you do require any reasonable adjustments to be made, please let us know as part of our application page.\n‘We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, gender identity/expression or reassignment, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.’","description_format":"text","description_chars":7557,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Market Research"],"lifecycle":[{"event":"open","at":"2026-11-10T11:43:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":13,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-10T14:18:41Z"},"pay":null,"html_url":"https://alion.io/job/centellic-junior-business-analyst","json_url":"https://alion.io/job/centellic-junior-business-analyst.json","meta":{"generated_at":"2026-11-10T14:18:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33241,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678611},"rest":"https://alion.io/mcp/rest/get_company?id=678611"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcentellic-junior-business-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcentellic-junior-business-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcentellic-junior-business-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/centellic-junior-business-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcentellic-junior-business-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4013872}},{"tool":"search_jobs","arguments":{"company":"centellic.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4013872},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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