{"id":4033108,"url":"https://alion.io/job/centene-corporation-manager-it-service","title":"Manager, IT Service","company":{"id":647,"name":"Centene Corporation","domain":"centene.com","url":"https://alion.io/company/centene-corporation","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":19,"ghost_share":0,"stale_share":0.158,"repost_share":0.053,"time_to_fill_p50_days":11,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":102900,"max":190500,"currency":"USD","period":"year","gross":null,"usd_annual":190500},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-10T19:15:31Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-12T11:37:16Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Position Purpose: Provides leadership and direction in planning, developing, and maintaining Centene's IT service operations function. Provides oversight to the major enterprise system management and event management tools, and their respective maintenance. Leads ITSM strategies, including collaborating with disaster recovery and business continuity teams. Also manages the overall performance and reliability of the ITSM team by establishing and implementing technical and operational performance standards as defined for core functions that are essential to supporting Centene's established IT strategic objectives.\nKey Details: This role is 100% onsite in Tampa, FL and requires working in the office five days per week. This role offers an opportunity to manage support for Centene's Tampa, FL location and directly lead a team.\nDevelops strategy and plan for the implementation and development of policies and procedures to ensure consistently high levels of quality and availability\nDefines and maintains service operations key performance indicators (KPI) metrics\nOversees the planning, hosting, and deployment of key operational activities for IT service and support teams to reduce service volume activity, decrease unexpected network impact activity and ensure consistent response practices\nOversees operational activities per standard operating procedures such as batch processing, backup/recovery jobs, system health checks, system reboots, user account management, system patching, etc.\nOversees enterprise event management tools and their respective maintenance, configuration, integration, and strategies\nManages the hiring and training of new and existing staff, conduct performance reviews, provide leadership, technical guidance and coaching to IT Service team members\nLeads team to help ensure the stable operation of ITSM activities\nShares knowledge and develop staff capabilities to strengthen understanding of service operations, business issues and best practices; evaluate and define implications to IT\nManages the budget for service operations, support reporting and forecasting activities\nMentors and guides staff\nManages the hiring and training of new and existing staff, conducts performance reviews, and provides leadership, technical guidance and coaching\nShares knowledge and develops staff capabilities to strengthen understanding of business issues and best practices\nDevelops and communicates organizational objectives; inspires and motivates team members to achieve results\nPerforms other duties as assigned\nComplies with all policies and standards\nEducation/Experience:\nRequires a Bachelor's degree and 5+ years of related experience\nOr equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position\nTechnical Skills:\nOne or more of the following skills are desired: \nExperience with Linux and Windows Operating System\nExperience with MacOS, Android and iOS, Agile methodology applied in a customer service environment\nPrevious leadership experience\nExposure to Service Now, automation, diagnostic tools, AI and/or reporting tools\nSoft Skills:\nAbility to lead/manage others\nCollaboration and team building skills\nEffectively coaches and delivers constructive feedback\nInstills commitment to organizational goals\nAbility to communicate and make recommendations to upper management\nEffective conflict management skills\nDevelops and delivers effective presentations\nDemonstrated negotiation skills\nLicense/Certification:\nITIL Foundations v3 required\nPay Range: $102,900.00 - $190,500.00 per yearAt Centene, we connect people to the care they need to live healthier lives - and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.\nCentene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.\nCentene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.\nQualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act","description_format":"text","description_chars":5103,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-11-10T19:15:31Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":11,"reasons":["conf:5","velocity","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":190500,"is_top_pay":false},"html_url":"https://alion.io/job/centene-corporation-manager-it-service","json_url":"https://alion.io/job/centene-corporation-manager-it-service.json","meta":{"generated_at":"2026-11-12T15:32:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":4139,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":647},"rest":"https://alion.io/mcp/rest/get_company?id=647"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcentene-corporation-manager-it-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcentene-corporation-manager-it-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcentene-corporation-manager-it-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/centene-corporation-manager-it-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcentene-corporation-manager-it-service"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4033108}},{"tool":"search_jobs","arguments":{"company":"centene.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4033108},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}