{"id":2729552,"url":"https://alion.io/job/center-base-director-customer-success","title":"Director Customer Success","company":{"id":2260354,"name":"Center Base","domain":"centerbase.com","url":"https://alion.io/company/centerbase","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":145000,"max":185000,"currency":"USD","period":"year","gross":null,"usd_annual":185000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-15T17:29:13Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T21:03:03Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"About Centerbase\n\nAt Centerbase, we empower mid-size law firms to run their practices more efficiently, profitably, and client-centrically. Our cloud-based legal practice management platform streamlines the entire client lifecycle from intake to billing to business intelligence, helping attorneys deliver exceptional service while achieving their growth goals.\nWe’re more than just a software provider-we’re a partner in transformation. With a focus on automation, flexibility, and continuous innovation, we give firms the tools to modernize operations, improve collaboration, and adapt to the evolving expectations of today’s clients and legal professionals. At Centerbase, we come to work every day committed to making legal work easier, smarter, and more impactful for the firms and communities we serve.\nEverything we do is guided by four core values:\nCustomer Centric\nStronger Together\nBe the Difference\nRelentless Improvement\nThese values shape who we are: a dedicated, inventive, and passionate team committed to empowering law firms to achieve lasting growth and success.\n\nSummary\n\nThe Director of Customer Success will be responsible for overseeing all aspects of our Customer Success and Consulting Services teams, retaining and growing our customer accounts and delivering great outcomes for firms on the Centerbase platform.\nKey Responsibilities\nDevelop and execute strategies to retain and grow our customer accounts \nOwn contract renewals, health scoring/risk management, churn forecasting, account-level escalations, and Executive Business Reviews (both onsite and remote) \nBuild and develop a world-class team by hiring, coaching, and developing the individuals on the team, driving professional growth and engagement \nDevelop effective Customer Success and Consulting motions to drive adoption & enablement, upsell opportunities, and channel customer needs back into the organization. \nEvaluate, implement, and continuously optimize the systems, applications and processes the team uses; identify and deploy AI to automate manual work, scale account coverage, and surface churn and expansion signals with measurable efficiency gains.\nPartner with leaders of Support, Implementation, Product, Engineering and Sales to ensure positive customer experiences, successful product adoption, and account growth. \nEnhance our Consulting Services offerings and drive adoption through both NCA and existing customers.\nServe as a leading voice advocating for customers internally, and represent Centerbase Leadership with customers. \nBuild and nurture executive relationships with customers \nMeasures of Success\nGross and Net Revenue Retention \nOn-time / long-term renewals \nUpsell opportunities sourced \nConsulting services revenue \nNPS\nPreferred Requirements\nMust have:\n5+ years progressive experience leading customer success and/or account management teams in B2B SaaS, including experience managing managers \nProven ability to lead, motivate, and develop a team to consistently achieve and exceed performance goals. \nDemonstrated experience in developing and implementing scalable customer success strategies and operational processes. \nAbility to travel roughly 25% to 30% \nExperience managing Enterprise accounts \nExperience introducing technology, including AI, to drive operational improvements \nProficiency with Salesforce \n Preference for:\nDomain experience in SaaS Legal Tech is ideal; domain experience in Billing, Accounting, or AP/AR software solutions is also beneficial \nOnboarding, Technical Support, or Professional Services experience is a plus \n\nBenefits\nFlexible PTO\n2 Company-Wide Mental Health Days\nParental Leave Programs\n401(k) with Company Match\nBroad Equity Participation","description_format":"text","description_chars":3705,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-16T17:29:13Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.716,"p_room":0.368,"age_days":8,"expected_fill_days":3,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":185000,"is_top_pay":false},"html_url":"https://alion.io/job/center-base-director-customer-success","json_url":"https://alion.io/job/center-base-director-customer-success.json","meta":{"generated_at":"2026-10-24T23:17:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34253,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2260354},"rest":"https://alion.io/mcp/rest/get_company?id=2260354"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcenter-base-director-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcenter-base-director-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcenter-base-director-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/center-base-director-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcenter-base-director-customer-success"}]}