{"id":1189829,"url":"https://alion.io/job/centerfield-client-success-manager","title":"Client Success Manager","company":{"id":669085,"name":"Centerfield","domain":"centerfield.com","url":"https://alion.io/company/centerfield","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Looker","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false},{"name":"Claude","optional":true},{"name":"Notion","optional":true}],"status":"live","first_seen_at":"2026-09-24T16:14:35Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T19:20:09Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Hi, We're Centerfield!\nSupercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.\nThe Opportunity...\nCenterfield is seeking an enthusiastic and motivated Client Success Manager to join our fast-paced team! In this role, you’ll support the onboarding, management, and growth of our Direct Brands across the Savings.com and Brainjolt platforms, contributing to meaningful impact in a rapidly growing industry. As a CSM, you’ll partner with some of the largest retail and e-tail brands that sell through e-commerce platforms such as Amazon and Walmart. You’ll be supported by a community of experts, industry-leading AI technology, and one of the largest online audiences to help drive measurable sales growth for clients This is a dynamic, ever-changing space-perfect for someone who’s eager to learn, curious about digital commerce, and excited to grow their career in Client Success. You don’t need years of experience; what matters most is your strong communication skills, proactive mindset, and passion for supporting clients.\nHow You'll Contribute...\nHave a plan! Manage a book of business with a focus on renewals, growth, and long-term success with focus on onboarding, adoption, and ongoing engagement that deliver tangible ROI and maximize customer satisfaction (CSAT) and Net Promoter Scores (NPS)\n\nBe the resident expert (in progress)! Learn each client’s goals, programs, and performance metrics while building knowledge of Centerfield’s solutions, tools, and industry terminology so you can engage clients with confidence\n\nGet out there! Support client growth by spotting opportunities to add value, sharing product offerings with guidance from senior team members, and contributing to upsell and cross-sell initiatives that drive revenue\n\nBe a partner in growth! Support clients in achieving their goals by fostering strong relationships, helping them see value quickly, and contributing to Client advocacy opportunities like case studies, testimonials, or peer networking\n\nTrack what matters! Define, monitor, and report on KPIs for each client program. Attend regular client meetings (weekly or bi-weekly) to review objectives, progress, and results, while hosting internal meetings as needed to align teams\n\nOwn the details! Maintain organized tracking of projects and deliverables, ensuring clarity of goals, timely execution, and compliance with internal controls and procedures\n\nSolve challenges! Flag escalations to senior team members as you learn to address complex client needs with resourcefulness, collaboration, and creative problem-solving\n\nSpeak up! Provide feedback and insights to leadership to inform product innovation, enhance offerings, and support the company’s growth\n\nLeverage your tools! Utilize Salesforce, Looker, AI tools, and internal platforms to manage client engagement, maintain accurate records, and ensure smooth communication across teams\n\nShow the results! Alongside leadership, prepare compelling presentations and reports for client partnership meetings, highlighting progress, ROI, and opportunities for further growth\n\nWhat We're Looking For...\n1+ years of Client/Customer success, account management, or similar experience.\n\nBachelor’s degree in Marketing, Business Administration, Economics, or equivalent experience.\n\nIt’s a plus if you bring: Familiarity with digital and affiliate marketing, including paid media.\n\nProficient in Microsoft Office, including Microsoft Excel and PowerPoint.\n\nNice to have, but not required: experience in Salesforce, Notion, Looker and AI tools like Claude.\n\nAnalytical skills with the ability to translate data into actionable strategies.\n\nAbility to learn quickly and break down complex ideas into clear action steps.\n\nComfortable managing multiple priorities with good organizational skills and attention to detail.\n\nStrong problem-solving mindset and willingness to seek guidance or resources to find solutions.\n\nClear communicator with solid written, verbal, and interpersonal skills.\n\nCurious and creative thinker who’s open to rolling up their sleeves and trying new approaches.\n\nSelf-starter who can take initiative while also working well in a collaborative team environment.\n\nPositive team player with a strong sense of accountability and a “can-do” attitude.\n\nResponsible and motivated, able to stay focused in a fast-paced environment.\n\nOrganized and detail-oriented, ensuring tasks and documentation are completed accurately.\n\nOperates with integrity, honesty, and fairness in all interactions.\n\nFlexibility to adjust work hours for client meetings across time zones.\n\nLife at Centerfield...\nThis is a hybrid position, and employees are expected to come into our Playa Vista, CA office every Tuesday, Wednesday & Thursday\n\nCompetitive salary + semi-annual bonus\n\nUnlimited PTO - take a break when you need it!\n\nIndustry-leading medical, dental, and vision plans + generous parental leave\n\n401(k) company match plan - fully vested on day 1\n\nOutside patio overlooking Playa Vista + cabanas, firepits & working grills\n\nAward-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)\n\nFully stocked kitchens with snacks & drinks\n\nBreakroom supplied with games, couches, workout equipment + weekly in-office exercise classes hosted by professional instructors (yoga, kickboxing & circuit training)\n\nFree onsite gym + locker rooms\n\nMonthly team outings (ball games, casino night, hikes, etc.)\n\nCareer growth - we enjoy promoting from within!\n\nAI & Interview Policy\nAt Centerfield, we use AI tools internally to support efficiency and fairness in our hiring process, including resume screening and administrative tasks.\nCandidates are welcome to use AI tools ethically to prepare for interviews, such as practicing responses or researching questions. However, all responses during the interview process should reflect your own knowledge, experience, and judgment.\nThe use of AI tools to generate responses during live interviews, technical assessments, or written submissions is not permitted unless explicitly stated otherwise.\nTo learn more, visit usHere.\nInterviews will take place after resumes have been screened for the minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.\nFor more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.\nCenterfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.","description_format":"text","description_chars":7410,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Commerce"],"lifecycle":[{"event":"open","at":"2026-09-24T16:17:04Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":43,"reasons":["conf:1","win:early"],"computed_at":"2026-09-24T20:20:19Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/centerfield-client-success-manager","json_url":"https://alion.io/job/centerfield-client-success-manager.json","meta":{"generated_at":"2026-09-24T20:20:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}