{"id":1714387,"url":"https://alion.io/job/centerstone-call-center-agent","title":"Call Center Agent","company":{"id":1775190,"name":"Centerstone","domain":"centerstone.org","url":"https://alion.io/company/centerstone","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":59000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":217},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-02T18:20:02Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-06T19:51:01Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!\nJOB DESCRIPTION:\nSUMMARY OF POSITION\nCenterstone is committed to delivering care that changes people’s lives. The goal of the Centerstone Contact Center is to provide an easily accessible, efficient, single point of access to all those inquiring after Centerstone Services. Those inquiries will be met with excellent customer experience that include screening, appropriate referral, scheduling, and support- all provided while striving for single call resolution.\nThe Centerstone Contact Center Specialist is an integral component of our Centerstone team. This position often serves as the first point of contact our patients have with Centerstone. The position requires excellence in customer service and compassionate care supported by a thorough understanding of the organization’s treatment and support programs. The ideal candidate must demonstrate a working knowledge of behavioral health basics and understand health insurance benefits.\nESSENTIAL DUTIES & RESPONSIBILITIES\nDeliver a respectful, compassionate experience for every caller, working to achieve one-call resolution whenever possible.\nSupport individuals and families by scheduling appointments or connecting them with the most appropriate clinicians and services based on identified needs.\nComplete crisis screening assessments and coordinate with crisis or mobile crisis teams when immediate intervention is required.\nGather essential demographic information and document all details accurately within the CRM and/or EMR systems.\nIdentify each caller’s funding source and perform brief insurance verification.\nManage and track referrals in Salesforce, including conducting necessary outbound follow-up calls.\nAchieve or exceed Contact Center KPIs and quality audit performance standards.\nMaintain strict compliance with all HIPAA and PHI guidelines and protocols.\nCommunicate effectively and professionally with colleagues, clients, and community partners through written, verbal, and virtual channels across multiple digital platforms\nKNOWLEDGE, SKILLS & ABILITIES\nDemonstrated excellence in customer service, patient engagement, andoverall customer communication.\nStrong verbal and writtencommunication skills required.\nAbility to work independently in a remote environment as well as collaboratively within a team.\nExperience using EMR, CRM, and/or scheduling software is preferred.\nFamiliarity with integrated communication platforms, including team chat, video conferencing, and call-handling systems.\nProficiency in basic computer hardware and skilled in computer softwarefunctionality.\nReceptive to supervisory feedback and direction.\nConsistent, reliable, and punctual attendance is essential.\nQUALIFICATIONS\nEducation Level\nHigh school diploma or GED required. Bachelor’s degree in human services, psychology, social services, education or related field preferred.\nYears of Experience\nMinimum of 2 years of experience working in health care, customer service, or other Contact Center setting.\nCertification/Licensure\nNone required.\nPHYSICAL REQUIREMENTS\nStanding - 10%\nSitting - 90%\nSquatting - occasional\nDriving - occasional\nKneeling - occasional\nLifting - occasional\nBending - occasional\nTime Type:\nFull timePay Range:\n$15.75--$22.00Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:\nMedical, dental, and vision health coverage\n\nFlexible Spending and Health Savings Accounts\n\n403b retirement plan with company match\n\nPaid time off and ten paid holidays\n\nAD&D Insurance, Life Insurance, and Long Term Disability (company paid)\n\nEmployee Resource Groups\n\nContinuing education opportunities\n\nEmployee Assistance Program\n\nCenterstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.\nAt Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.\nOur approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.\nCenterstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.","description_format":"text","description_chars":4950,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Addiction Treatment"],"lifecycle":[{"event":"open","at":"2026-10-02T18:20:02Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.824,"p_room":1,"age_days":3,"expected_fill_days":13,"reasons":["conf:4","win:early","comp:junior"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/centerstone-call-center-agent","json_url":"https://alion.io/job/centerstone-call-center-agent.json","meta":{"generated_at":"2026-10-06T22:20:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2663,"day_limit":5000,"remaining_today":2337,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1775190},"rest":"https://alion.io/mcp/rest/get_company?id=1775190"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcenterstone-call-center-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcenterstone-call-center-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcenterstone-call-center-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/centerstone-call-center-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcenterstone-call-center-agent"}]}