{"id":3557415,"url":"https://alion.io/job/centerwell-center-administrator-3","title":"Center Administrator","company":{"id":3828747,"name":"CenterWell","domain":"centerwellcareers.com","url":"https://alion.io/company/centerwell-senior-primary-care-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":93,"ghost_share":0,"stale_share":0.914,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-02T06:13:15Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jackson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":64000,"max":88000,"currency":"USD","period":"year","gross":null,"usd_annual":88000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T09:26:10Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Become a part of our caring community\nWhy this role exists: To run a safe, reliable, patient-first clinic that delivers high-quality care and an outstanding experience by orchestrating people, processes, and technology across the front office, clinical teams, and providers. The Center Administrator works onsite and reports to the Associate Operations Director. You will be accountable for clinic performance, integrating people leadership, operational reliability, quality, patient experience, and financial stewardship. You will directly oversee daily clinic operations and team execution, applying advanced judgment across people, flow, safety, and service priorities.Operational Orchestrator: You will create a smooth clinic rhythm, ensuring on-time starts and fast resolution of flow bottlenecks. You will set clinic priorities, align resources across functions, and resolve complex or recurring barriers that affect overall performance.\nSafety Guardian: You will maintain a \"High Reliability Organization\" culture, ensuring the clinic is audit-ready every day. You will oversee the clinic culture and systems required for sustained safety, compliance, and audit readiness.\nPeople Developer: You will build stable, engaged teams through structured coaching, clear expectations, and visible skill growth paths. You will shape culture, establish accountability, develop leaders and team capability, and ensure sustained performance improvement.\nData-Driven Leader: You will use real-time data from reports to make informed decisions that improve clinical quality and financial stewardship. You will integrate operational, quality, patient experience, and financial data to make center-level decisions and monitor outcomes.\nWhat You Will Do\nDaily Flow Management: Lead morning huddles to align the team and manage real-time escalations to maintain clinic rhythm. You establish the operating rhythm, align cross-functional leaders, and address systemic or recurring flow constraints.\nQuality & Safety Oversight: Conduct daily 5S walkthroughs (Sort, Set in Order, Shine, Standardize, and Sustain) and manage vaccine cold-chain and sterilization logs. You will oversee quality and safety performance, sustain corrective actions, and connect compliance activities to broader clinic outcomes.\nPeople Leadership: Conduct weekly one-to-ones, manage staff schedules, and ensure competency sign-offs through reverse shadowing. You will be accountable for staffing, performance, development, succession, and the capability of the center team.\nAdministrative Excellence: Stabilize \"inbox aging,\" manage purchasing and waste reduction, and ensure accurate point-of-service (POS) collections. You will oversee center financial performance, resource decisions, purchasing, waste reduction, inbox aging, and POS outcomes.\nPatient Experience: Oversee the service recovery system and resolve patient concerns on the same day. You will identify recurring themes and use insights to strengthen the patient experience.\nUse your skills to make an impact\nWe assess requirements practically. During the application and interview process, we will ask you to demonstrate the below qualifications.\nRequired Qualifications\nKnowledge\nFamiliar with clinical operations and types of clinic visits\nComputer literacy\nFinancial stewardship\nMedicare structure, rules, and reimbursement\nRegulatory compliance and patient privacy\nWorkforce management and team leadership practices\nHEDIS reporting requirements\nValue-based care fundamentals, including CPT/ICD coding, reimbursement models, and CAHPS/HOS Patient Experience\nSkills\nHandle patient and partner concerns while maintaining trust and partnership\nGuide and support team members effectively\nManage competing priorities and allocate time effectively\nInfluence team behaviors and reinforce expected standards\nManage competing partner needs effectively\nDevelop team performance over time\nAddress and resolve conflict constructively\nUse data to guide decisions\nIdentify root causes and implement effective solutions\nManage the center's financial performance\nAbilities\nEnsure accuracy and completeness in information and processes\nRemain composed and effective under stress\nChoose appropriate responses in interpersonal situations\nMake decisions quickly in high-pressure situations\nReflect on experience and improve over time\nRecognize risks and context in real time\nUnderstand how actions and processes connect across systems\nOther (Behaviors and certifications)\nBasic Life Support for Healthcare Providers certification\nDemonstrates reliability and operates with integrity\nDemonstrates accountability\nHealthcare experience\nPreferred Qualifications\nKnowledge\nFamiliar with clinical workflows before, during, and after patient visits\nOther (Behaviors and certifications)\nData Hub certification\nScheduled Weekly Hours\n40Pay Range\nThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$64,000 - $88,000 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits\nHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About Us\nAbout CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com. Equal Opportunity Employer\nIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.","description_format":"text","description_chars":8267,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Care Services","Primary Care & Medical Centers","Pharmacies"],"lifecycle":[{"event":"open","at":"2026-10-31T01:38:42Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":3,"expected_fill_days":19,"reasons":["conf:7","stale_co","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":88000,"is_top_pay":false},"html_url":"https://alion.io/job/centerwell-center-administrator-3","json_url":"https://alion.io/job/centerwell-center-administrator-3.json","meta":{"generated_at":"2026-11-02T14:58:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20754,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3828747},"rest":"https://alion.io/mcp/rest/get_company?id=3828747"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcenterwell-center-administrator-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcenterwell-center-administrator-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcenterwell-center-administrator-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/centerwell-center-administrator-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcenterwell-center-administrator-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3557415}},{"tool":"search_jobs","arguments":{"company":"centerwellcareers.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3557415},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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