Server Operations Engineer

About Centific

Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem-comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets-to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.

Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.

About Job

Job Description Summary

The Server Operations Engineer installs server hardware and OS, troubleshoots server and network issues which may include collaboration with partners and vendors, maintains records of assets and tickets, and adheres to Server Lifecycle Management practices.

Service Description

• Install the operating systems for new mounted servers.

• Responsible for reinstalling the server operation systems, solving the abnormalities.

• Responsible for the daily server maintenance, troubleshooting, repair and follow-up break-fix of the server and other hardware, including server hardware troubleshooting and diagnosing component-level failures.

• Maintain data on internal systems including asset management, ticketing, rack related data.

• Work with remote vendors/manufacturers or other teams to solve server batch failures and problems.

• On-call duty, responsible for dealing with the problems raised by the business owner side.

• Collect and check online assets status or issues.

• Erase drives or other configurations for retiring or relocating servers.

• Retrofit some tools by updating or writing scripts.

• Submit and track the part RMA or media destruction process if needed.

• Server network troubleshooting.

• Server lifecycle management including managing the performance of OxMs.

• Other server operation related work.

Service Requirements

• Bachelor's Degree in Computer science, Electrical engineering or any other relevant fields.

• Strong ability to work under pressure; Strong learning ability, broad technical interest; Strong sense of responsibility, full of enthusiasm for work

• Good communication skills in English, Mandarin is preferred, good team work spirit; Ability to work independently.

• Knowledge of the interdependencies of Data Center functions and technologies, including facilities, with familiarity of data center operational environment and workflows.

• Familiarity with basic Data Analytic Skills.

• Experience and knowledge of out-of-band (OOB)/lights-out management (LOM) server communication methods, such as IPMI management protocol and NC-SI internal communication interface.

• Experience with massive remote OS installation such as PXE boot, with understanding of PXE installation process end-to-end (boot, imaging, OS provisioning, and troubleshooting).

• Can understand and run Bash Shell or Python scripts.

• Familiar with simple automation tools, such as Ansible.

• Familiar with Linux systems, able to locate server hardware/baremetal faults; Proficient with Linux command-line operations and troubleshooting; Strong analytical and problem solving skills.

• Basic TCP/IP knowledge concepts - Subnetting, VLANs, DNS, IPv6; Ability to perform general troubleshooting.

• Knowledge of out-of-band/lights-out server communication methods, such as IPMI, NCSI,

• Strong documentation skills and habits.

Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.