{"id":946635,"url":"https://alion.io/job/centivo-commercial-operations-manager","title":"Commercial Operations Manager","company":{"id":5923,"name":"Centivo","domain":"centivo.com","url":"https://alion.io/company/centivo","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":110000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false},{"name":"Smartsheet","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-09-14T17:09:14Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-27T03:48:26Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.\nThe Commercial Operations Manager is an individual contributor responsible for leading cross-functional initiatives across Centivo's Commercial organization from discovery through implementation and adoption.\nThis role combines project management, business analysis, process improvement, implementation, and change enablement. The Commercial Operations Manager will independently structure and drive complex initiatives, working across Sales, Client Success, Implementation, Marketing, Underwriting, Finance, Legal, Product, Operations, Technology, and other cross-functional partners.\nThis role is expected to both manage the work and do the work. A successful candidate will be comfortable entering ambiguous situations, identifying what needs to be accomplished, gathering and documenting requirements, creating process maps and project plans, developing operational processes, coordinating testing and implementation, and creating and delivering training when needed.\nKey Responsibilities\nProject & Cross-Functional Initiative Management\nLead multiple cross-functional Commercial initiatives from initial discovery through implementation, stabilization, and closeout.\n\nDevelop and maintain comprehensive project plans in Smartsheet, including milestones, deliverables, owners, dependencies, timelines, and critical paths.\n\nEstablish appropriate project governance, meeting cadences, working sessions, and status reporting.\n\nProactively identify and manage risks, issues, dependencies, decisions, and blockers.\n\nMaintain RAID logs, decision logs, action items, and other project management artifacts as appropriate.\n\nHold stakeholders accountable for deliverables and escalate risks or missed commitments when necessary.\n\nProvide clear, concise project status reporting that communicates progress, upcoming milestones, risks, dependencies, and decisions needed.\n\nCoordinate work across business and technical teams to ensure initiatives remain aligned and progress toward defined outcomes.\n\nBusiness Analysis & Requirements\nServe as the Business Analyst for assigned initiatives without reliance on a separate BA resource.\n\nLead stakeholder interviews, discovery sessions, requirements workshops, and process reviews.\n\nTranslate business problems and stakeholder needs into clearly documented business and functional requirements.\n\nIdentify gaps, dependencies, exceptions, business rules, and downstream impacts.\n\nDefine and document acceptance criteria and expected business outcomes.\n\nPartner with business stakeholders and technical teams to ensure proposed solutions address the underlying business need.\n\nFacilitate decision-making when stakeholders have conflicting requirements or processes are not clearly defined.\n\nProcess Design & Improvement\nDocument current-state and future-state business processes using Microsoft Visio or similar process-mapping tools.\n\nAnalyze workflows to identify inefficiencies, unclear ownership, unnecessary handoffs, operational risks, and opportunities for automation or standardization.\n\nFacilitate future-state process-design sessions with cross-functional stakeholders.\n\nDefine roles, responsibilities, handoffs, decision points, business rules, and service-level expectations.\n\nDevelop RACI matrices and other ownership frameworks when appropriate.\n\nEnsure new processes are scalable, clearly documented, and operationally sustainable.\n\nTesting, Implementation & Operational Readiness\nDevelop implementation and operational-readiness plans for assigned initiatives.\n\nPartner with business and technical stakeholders to define testing strategies, scenarios, expected results, and acceptance criteria.\n\nCreate and maintain UAT plans, testing trackers, issue logs, and readiness checklists.\n\nCoordinate testing activities and ensure identified issues are documented, assigned, resolved, and retested as necessary.\n\nValidate that business, process, system, documentation, and training requirements are complete before launch.\n\nCoordinate implementation activities and provide post-launch support through stabilization.\n\nDocumentation, Training & Change Enablement\nPersonally create the operational artifacts required to successfully implement and sustain assigned initiatives.\n\nDevelop SOPs, process documentation, playbooks, job aids, reference guides, FAQs, presentations, and other supporting materials.\n\nAssess the impact of process or system changes on Commercial teams and determine appropriate communication and training needs.\n\nDevelop training materials and conduct training sessions when required.\n\nCoordinate stakeholder communications related to process changes and implementations.\n\nEnsure final documentation is complete, accessible, appropriately maintained, and reflects the implemented process.\n\nCommercial Operations\nPartner with the Director of Revenue Operations to execute Commercial priorities and improve the effectiveness and scalability of Centivo's Commercial operating model.\n\nSupport continuous improvement across Sales, Client Success, Implementation, and other Commercial functions.\n\nIdentify recurring operational gaps and recommend improvements to processes, systems, governance, and documentation.\n\nPartner closely with Salesforce and other system owners to translate business needs into requirements while maintaining clear ownership between business process design and technical solution development.\n\nHelp establish consistent standards for project execution, process documentation, testing, implementation, and operational readiness across the Commercial organization.\n\nQualifications\n5 years of experience in commercial operations, business operations, project management, business analysis, or process improvement.\n\n5 years of experience in healthcare, health benefits, insurance, TPA, or other complex regulated-industry experience.\n\nDemonstrated experience independently leading complex, cross-functional initiatives, including requirements gathering, stakeholder discovery, and workflow analysis.\n\nExperience building current- and future-state process maps, detailed project plans, and RAID/decision logs, with a track record of managing dependencies, risks, and decisions to resolution.\n\nExperience coordinating UAT and implementation readiness, and developing SOPs, training materials, job aids, or similar operational documentation.\n\nComfortable facilitating meetings, workshops, and process-design sessions across functions and organizational levels.\n\nStrong written and verbal communication skills, sound judgment, and the ability to operate independently in ambiguous environments while managing multiple initiatives at once.\n\nTools & Technical Skills\nSmartsheet or comparable project/work-management platforms\n\nMicrosoft Visio or comparable process-mapping tools\n\nSalesforce or another enterprise CRM\n\nMicrosoft Office, Teams, and SharePoint\n\nBusiness requirements and process documentation methodologies\n\nUAT/test planning and issue tracking\n\nClaude/AI\n\nPreferred Qualifications\nFormal training or certification in project management (e.g., PMP), process improvement (e.g., Lean Six Sigma), Agile, or related methodologies.\n\nExperience supporting Sales, Client Success, Revenue Operations, Commercial Operations, or other customer-facing business functions.\n\nExperience working in a highly cross-functional environment involving business, operational, and technical teams.\n\nExperience supporting CRM, workflow automation, contract-management, or other Commercial technology implementations.\n\nCentivo Values\nWe are resilient. This is wicked hard. There is no easy button for healthcare affordability. Luckily, the mission makes it worth it and sustains us when things are tough. Being resilient ensures we don't give up.\n\nWe are uncommon. The status quo stinks so we had to go out and build something better. We know the healthcare system. It isn't working for members, employers, and providers. So we're building it from scratch, from the ground up. Our focus is on making things better for them while also improving clinical results - which is bold and uncommon.\n\nWe are positive. We care about each other. It takes energy to do hard stuff, build something better and to be resilient and uncommon while doing it. Because of that, we make sure we give kudos freely and feedback with care. When our tank gets low, a team member is there to be a source of new energy. We celebrate together. We are supportive, generous, humble, and positive.\n\nWho we are:\nCentivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit centivo.com.\nHeadquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.","description_format":"text","description_chars":9512,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Care Coordination & Population Health","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-09-15T21:12:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":1,"median_offered_wage_usd":159167,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.846,"p_room":0.75,"age_days":41,"expected_fill_days":51,"reasons":["conf:1","win:late"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":false},"html_url":"https://alion.io/job/centivo-commercial-operations-manager","json_url":"https://alion.io/job/centivo-commercial-operations-manager.json","meta":{"generated_at":"2026-10-27T05:26:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5286,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5923},"rest":"https://alion.io/mcp/rest/get_company?id=5923"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcentivo-commercial-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcentivo-commercial-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcentivo-commercial-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/centivo-commercial-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcentivo-commercial-operations-manager"}]}