{"id":2662158,"url":"https://alion.io/job/centorrino-technologies-service-desk-engineer-transitions","title":"Service Desk Engineer - Transitions","company":{"id":3163,"name":"Centorrino Technologies","domain":"centorrino.com","url":"https://alion.io/company/centorrino-technologies","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":84000,"period":"year","method":"role_country_seniority_unknown","sample_n":19},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-05T08:25:14Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!\nAt Centorrino Technologies (CT), we’re more than just tech-we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Engineer to join our Transitions team in Australia.\nAs an IT Service Desk Engineer, you will be responsible for providing level 2 support across hardware, software, network, Microsoft 365 environments and act as a technical escalation point for Service Desk Analysts.\nRequirements\nWhat you’ll do:\nProvide escalation support and act as a key technical escalation point for the Service Desk\nTake a lead role in investigating major incidents ensuring timely communication and escalation where needed\nTriage tickets and escalate to specialised teams when necessary\nMonitor and action alerts from monitoring and management systems\nCreating, updating, and maintaining relevant client documentation in line with best practice standards and mentoring junior team members.\nCommunicate effectively with end users, providing clear updates and managing expectations\nCreate documentation and updating internal knowledge base.\nDeveloping strong rapport with the end user during each engagement via email and phone while ensuring a timely resolution on their incident or request.\nWhat you’ll bring:\nStrong knowledge of Windows 10/11, macOS, and Microsoft 365 applications\nExperience administering Microsoft 365, Exchange Online, Teams, and SharePoint\nExcellent communication skills, both verbal and written, with the ability to explain technical issues in simple terms\nStrong understanding of networking fundamentals including DNS, DHCP, TCP/IP, Wi-Fi, and VPN troubleshooting\nStrong knowledge of Active Directory and Entra ID (Azure AD) user and group management\nUnderstanding of various hypervisors (Vsphere / Vmware / HyperV)\nStrong customer service orientation and ability to work well under pressure\nExcellent problem-solving skills and efficiency\nAbility to work in a fast-paced environment and handle multiple tasks simultaneously.\nUnderstanding of ITIL principles and incident management processes\nDesirable:\nPrior experience with ConnectWise\nPrior experience with PowerShell scripting\nHands-on experience with enterprise IT tools, such as ticketing systems, remote support software, and monitoring tools.\nCompletion of Microsoft based certifications\nCompletion of an ITIL certification\nRelevant tertiary qualification in Information Technology\nBaseline / NV1 clearance\nBenefits\nWhy You'll Love Working Here:\nOur company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:\n Hybrid working with team anchor days to support collaboration\n Extensive training and development opportunities that enable continual growth as part of your career planning.\n Extensive discounts and benefits to maximise your money.\n A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.\n Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.\n CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.\nNote: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.","description_format":"text","description_chars":3626,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-16T01:05:30Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.809,"p_room":0.75,"age_days":21,"expected_fill_days":29,"reasons":["conf:2","velocity","win:late"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/centorrino-technologies-service-desk-engineer-transitions","json_url":"https://alion.io/job/centorrino-technologies-service-desk-engineer-transitions.json","meta":{"generated_at":"2026-11-05T12:20:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15991,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3163},"rest":"https://alion.io/mcp/rest/get_company?id=3163"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcentorrino-technologies-service-desk-engineer-transitions"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcentorrino-technologies-service-desk-engineer-transitions"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcentorrino-technologies-service-desk-engineer-transitions"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/centorrino-technologies-service-desk-engineer-transitions\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcentorrino-technologies-service-desk-engineer-transitions"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2662158}},{"tool":"search_jobs","arguments":{"company":"centorrino.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2662158},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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