{"id":2191401,"url":"https://alion.io/job/central-city-concern-referral-coordinator","title":"Referral Coordinator","company":{"id":2009162,"name":"Central City Concern","domain":"centralcityconcern.org","url":"https://alion.io/company/centralcityconcern","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":34,"currency":"USD","period":"hour","gross":null,"usd_annual":68000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-10-09T15:43:03Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-17T18:55:02Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Referral Coordinator | Old Town Clinic | Central City Concern\nLocated in the heart of the Old Town Chinatown neighborhood, Old Town Clinic supports compassionate providers and treatment for acute and chronic health concerns, primary care, mental health support, care for substance use disorders and an on-site pharmacy.\nThe Referral Coordinator is responsible for coordinating specialty care for patients in need of external consultation and/or medical equipment devices as requested by the primary care provider. They are responsible for scheduling, tracking, and reporting on referrals. The Referral Coordinator will provide referral case management while exercising utmost discretion, diplomacy, and tact in patient interactions. They will act as liaison between Old Town Clinic and specialty clinics\nSchedule: Monday - Friday, 8:00am- 5:00pm (Saturday & Sunday Off)\nLocation: Old Town Clinic (727 W Burnside St. Portland, OR 97209)\nCompensation: $25.80 - $34.24/hr\n*Final comp will be determined based on relevant experience, education, credentials/licensure, and internal equity. External candidates: Offer max is $29.94/hr per our Union contract.\n AFSCME Union\nThis role is a Union Represented position through; American Federation of State, County, and Municipal Employees (AFSCME). You can find more information about your \nrepresentation here www.afscme.org.\nThis position could be subject to Recall Rights: This applies to employees who were previously laid off from a CCC union-represented position. The previous employee may have recall rights to be considered for rehire before internal or external candidates are considered.\nSeniority Bid Window Opens: 9/29/2026\nSeniority Bid Window Closes: 10/07/2026\nMINIMUM QUALIFICATIONS:\nHigh School diploma or GED required. Prefer Bachelor’s Degree or higher in health or social service related field of study.\nOne year of experience in referrals or outreach in a medical setting.\nHas the competencies necessary to:Communicate effectively orally and in writing\nUnderstand medical related terminology\nPerform confidently with computer software\n\nSpanish language fluency preferred.\nMust have a high tolerance for ambiguity and change.\nMust have current CPR certification prior to start date.\nMust generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, and climb stairs with reasonable or no accommodation.\nAbility to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.\nMust pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit.\nMust adhere to agency’s non-discrimination policies.\nMust be able to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles and sexual orientations and treat individuals with respect and dignity.\nESSENTIAL DUTIES AND RESPONSIBILITIES:\nProcess patient referrals to specialty services and for durable medical devices.\nObtain authorizations for patient referrals to specialist, diagnostic testing, procedures, and DME (durable medical equipment). Advise primary care provider if request is denied.\nCoordinate specialty referrals and financial assistance for uninsured clients.\nAssemble information concerning patient’s clinical background and referral needs, providing appropriate clinical documentation and authorizations to specialist prior to patient’s appointment.\nEnsure that referrals are addressed in a timely manner, prioritizing urgent items immediately.\nProcess insurance authorizations for Acupuncture and Occupational Therapy services offered internally in collaboration with the billing department.\nCoordinate the usage of community-sponsored grants for exceptional patient services as they are offered.\nAssist patients in scheduling appointments with specialty providers or services.\nReview details and expectations about the referral with patients.\nAct as point of contact and provide direct access to patients and providers with questions or concerns around specialty referrals or durable medical equipment.\nAssist patients in problem solving potential issues related specialty appointments such as transportation or rescheduling appointments.\nEstablish and maintain relationships with identified specialty providers and services.\nInput and track all referrals in EMR system.\nReview and maintain monthly referral tracking report to ensure referrals have been completed and consult reports have been received, reviewed by primary care provider and entered into patient’s EMR.\nOutreach and follow up on any incomplete referrals \nUtilize EMR/EHR online portals to local hospital systems in order to track referral progress and retrieve consult reports.\nCommunicate with clinical care teams to keep them abreast of specific patients and changes in processes to referrals. \nEducate clients, support staff and providers about referral processes and updates.\nParticipate in compliance, quality assurance and quality improvement activities.\nAdhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.\nAttend all mandatory CCC trainings in a timely manner.\nPerform other duties as assigned.\nSKILLS AND ABILITIES:\nAbility to effectively interact with populations of patients with an understanding of their needs for self-respect and dignity.\nAbility to effectively calm patients and deal with distressed and/or agitated patients.\nAbility to be highly motivated, work independently as well as a member of the team, make decisions, and work in a fast-paced, stressful environment.\nExcellent organization skills with strong attention to details.\nKnowledge of medical terminology and medical insurances\nStrong computer skills and ability to quickly learn new software/programs\nAbility to multi-task and prioritize work while meeting deadlines.\nAbility to communicate clearly and concisely with patients, providers, co-workers and outside specialty services\nDemonstrate a high tolerance for ambiguity and change.\nBENEFITS:\nCentral City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to include base wages, medical, dental, vision, and voluntary plans. Central City Concern also takes employees’ financial wellness into consideration and provides a rich retirement match.\nGenerous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.\nAmazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!\n Up to 11 recognized Holidays and 2 personal holidays (dependent on work shift schedule).\nComprehensive Medical, Vision, and Dental insurance coverage.\nEmployer Paid Life, Short-Term Disability, AND Long-Term Disability Insurance!\nSabbatical Program offering extended time off at years 7, 14, and 21.\nThis description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.\nAs an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.\nCentral City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.","description_format":"text","description_chars":8585,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":true}]},"benefits":["Dental insurance","Equity","Health insurance","Insurance coverage","Retirement plans"],"hiring_locations":[{"name":"China","iso":"CN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations","Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-10-09T18:05:51Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":102500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.848,"p_room":1,"age_days":7,"expected_fill_days":28,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":68000,"is_top_pay":true},"html_url":"https://alion.io/job/central-city-concern-referral-coordinator","json_url":"https://alion.io/job/central-city-concern-referral-coordinator.json","meta":{"generated_at":"2026-10-17T21:11:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5634,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2009162},"rest":"https://alion.io/mcp/rest/get_company?id=2009162"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcentral-city-concern-referral-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcentral-city-concern-referral-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcentral-city-concern-referral-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/central-city-concern-referral-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcentral-city-concern-referral-coordinator"}]}