{"id":2756335,"url":"https://alion.io/job/central-city-concern-resident-services-coordinator","title":"Resident Services Coordinator","company":{"id":2009162,"name":"Central City Concern","domain":"centralcityconcern.org","url":"https://alion.io/company/centralcityconcern","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":32,"currency":"USD","period":"hour","gross":null,"usd_annual":64000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-17T01:21:51Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-19T16:18:47Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Resident Services Coordinator(RSC)assists residents through resourcesand referrals within designated Central City Concern Fair market and Section 8 Communities. Building community is very important to the success of the Resident Service Coordinator. The RSCwill hold community events and meetings to help to build cohesion between tenants. This individual works with residents and staff to find solutions to financial and behavioral problems that if not resolved,would jeopardize the resident’scontinued housing.\nCompany: Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community\nHazel Heights is a 153-unit Low Income Housing Tax Credit building located in the Hazelwood neighborhood of SE Portland. The building consists of one-bedroom and two-bedroom units. transformation.\nSchedule: Tuesday - Saturday, 9:00am - 5:30pm (Sunday and Monday Off)\nLocation: Hazel Heights, 12621 SE Stark Ave, Portland\nCompensation:$24.58/hr - $32.62/hr. Final comp will be determined based on relevant experience, education, credentials/licensure, and internal equity. External candidates: Offer max $28.52/hr per our Union contract.\nAFSCME Union:\nThis role is aUnion Represented positionthrough; American Federation of State, County, and Municipal Employees (AFSCME). You can find more information about your representation here www.afscme.org\nThis position could be subject to Recall Rights: This applies to employees who were\npreviously laid off from a CCC union-represented position. The previous employee may have\nrecall rights to be considered for rehire before internal or external candidates are\nconsidered.\nSeniority Bid Window: Opens: 10/5/26 Closes: 10/14/26\nMINIMUM QUALIFICATIONS:\nMust have a high school diploma or G.E.D. Advanced education is desirable.\nOne year of applicable experience in a supportive housing environment and/or related experience working with people experiencing behavioral health and/or substance abuse issues.\nKnowledge of chemical dependency and treatment required.\nExperience working with people who experience mental illness preferred.\nMust pass a pre-employment drug screen and background check.\nWill be required to carry an agency cell phone for work use. Cell phones will be provided by Central City Concern.\nValid driver’s license preferred. If required to drive, must pass a DMV background check and be designated an “acceptable” driver as outlined in Central City Concern’s Fleet Safety Policy. If required to drive, must pass an initial driver’s training within 60 days of being an approved driver and continued recertification training.\nPhysical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects and climb stairs with no or reasonable accommodation.\nAbility to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.\nMust adhere to agency’s non-discrimination policies.\nAbility to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.\nESSENTIAL DUTIES AND RESPONSIBILITIES:\nIdentify resident issues; provide links to resources assisting resident with continued housing.\nMediation of neighbor disputes and tenant/landlord disputes are the responsibility of the RSC.\nAssist and support residents by information sharing and educating residents about building rules and policies.\nServe as liaison from specific housing program/residency to service providers, including those directly associated with resident.\nEstablish and maintain ongoing communications with Portfolio Manager, working with residents to maintain housing and establish and maintain ongoing communications with Client/Resident Monitors.\nNetwork with agencies in the community to assist linking residents to resources and participate and help coordinate a monthly tenant council meeting.\nMaintain activity log reflecting resident interaction and prepare required reports in an accurate manner.\nInterview all applicants prior to move in to complete basic needs assessment, ensure they meet building criteria and understand your role in the community in assisting them in meeting their needs.\nFollow up regularly with residents to ensure they are getting these needs met.\nRefer to employment opportunities, supported employment, benefits and entitlements, medical and mental health resources as needed and or desired by the resident.\nFunction as part of a team providing supportive housing and report to various job sites as directed by supervisor.\nRespond to and investigate resident reports of building, community, CCC Process and Procedures and CCC employee issues that arise directly related to the building(s) you are responsible for.\nCreate and execute community programs and activities within the building including but not limited to ready to rent, financial literacy, neighborhood safety, potlucks, movie nights and community meetings.\nAdhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.\nParticipate as requested in Resident Quality Improvement Council.\nPerform other duties as assigned.\nSKILLS AND ABILITIES:\nAbility to consider the impacts and outcomes for underserved communities during decision-making process.\nAbility to consider impacts of oppression, structural racism, and individual bias on client outcomes.\nAbility to work as a team member and to establish priorities; ability to display a non-judgmental attitude, and a willingness to learn new skills.\nDemonstrated ability to work without supervision.\nDemonstrated knowledge of community and social agencies, and self-help groups.\nSufficient manual dexterity and physical ability to perform assigned tasks.\nMust adhere to agency’s non-discrimination policies.\nAbility to effectively interact with persons with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life styles and sexual orientation and treat each individual with respect and dignity.\nKnowledge of how to work with individuals who may display behaviors that are combative or aggressive.\nAbility to manage time and meet deadlines.\nAbility to understand and follow verbal and written instructions.\nAbility to work courteously with the general public, residents/clients and co-workers.\nDetail oriented; ability to maintain accurate records and necessary paperwork.\nAbility to learn and apply training instruction.\nKnowledge of de-escalation methods or ability to be trained in de-escalation methods.\nAbility to effectively communicate with clients, co-workers, corrections personnel, police, merchants, the public at large and supervisor.\nAbility to provide leadership.\nAbility to provide advocacy, as appropriate.\nAbility to maintain appropriate boundaries.\nAbility to establish and maintain cooperative working relationships with those contacted during the course of work.\nAbility to communicate clearly and concisely both verbally and in writing.\nAFSCME Union\nThis role is a Union Represented position through; American Federation of State, County, and Municipal Employees (AFSCME). You can find more information about your representation here www.afscme.org.\nBenefits at Central City Concern\nWe offer incredible benefits to our employees, including an extensive total rewards package, competitive compensation, medical, dental, vision, Student loan repayment options, and retirement savings matching plans!\nGenerous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity. \nUp to 11 recognized Holidays and 2 personal holidays. (dependent on work shift schedule).\nAmazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!\nComprehensive Medical, Vision, and Dental insurance coverage. \nEmployer-Paid Life, Short-Term Disability, & Long-Term Disability Insurance! \nSabbatical Program offering extended time off at years 7, 14, and 21.\nThis description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.\nAs an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level. \nCentral City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. 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