{"id":1392891,"url":"https://alion.io/job/central-health-support-operations-specialist","title":"Support Operations Specialist","company":{"id":1826968,"name":"Central Health","domain":"centralhealth.net","url":"https://alion.io/company/centralhealth-net","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":66000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1114},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-28T12:28:09Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T10:34:25Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":34},"description":"Overview\nThe Support Operations Specialist provides critical administrative and operational support to the Infrastructure department. This versatile role supports onboarding and training coordination, manages the Infrastructure Support Operations work order system, and assists with FF&E, workspace moves, and service request fulfillment across clinical and administrative sites. The position also tracks operational data, maintains internal documentation, contributes to internal communications, and engages stakeholders during space planning efforts to gather initial requirements. Through proactive coordination and responsive service, the role helps ensure efficient, consistent, and collaborative operations across Infrastructure functions.\nON-SITE\nResponsibilities\nEssential Functions\nProvide general administrative support, including scheduling, document preparation, records management, and form tracking to assist Infrastructure team operations.\nMaintain and track operational data using logs, spreadsheets, and internal systems related to onboarding, support operations requests, equipment status, and departmental metrics.\nCoordinate new staff onboarding by scheduling systems orientation, organizing site walkthroughs, and ensuring access to tools, procedures, and documentation.\nMaintain departmental SOPs, training materials, and process documentation, ensuring consistency, clarity, and accessibility for team members.\nDraft and distribute internal communications, including department-wide updates, announcements, and meeting notes.\nManage the Infrastructure Support Operations work order system, including entering, updating, and closing requests such as FF&E, furniture moves, and repair notifications, while coordinating with Facilities and vendors as needed.\nFulfill support operations work orders from clinical sites, including coordinating services, ensuring quality followthrough, and confirming completion with internal stakeholders.\nSupport departmental projects and move coordination by assisting support and logistics across Infrastructure initiatives.\nCollaborate with Infrastructure and Communications teams to maintain and update SharePoint and intranet content, ensuring timely and accurate information is accessible to staff.\nSupport cross-functional Infrastructure needs, such as internal audits, onboarding checklists, space planning input, and documentation clean-up.\nAssist with planning and implementing internal improvements, special initiatives, or one-time efforts supporting\nInfrastructure’s operational goals.\nProvide cross-departmental support to ensure smooth service delivery, respond to evolving operational needs, and serve as a point of contact for non-clinical requests.\nSupport physical workspace documentation, such as inventorying equipment, capturing before/after photos of moves or setups, and updating digital records for compliance and tracking.\nEngage with internal stakeholders during space planning efforts to gather initial requirements, document functional needs, and support communication between departments and Facilities during early planning phases.\nKnowledge, Skills and Abilities\nStrong organizational and time management skills to handle multiple tasks, track data, and meet deadlines. \nAbility to communicate clearly and professionally, both verbally and in writing, with internal stakeholders, vendors, and cross-functional teams. \nSkill in using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and comfort navigating shared drives, SharePoint, and collaboration tools. \nAbility to track and manage requests in a work order software system; experience entering, closing, and following up on service tickets. \nAbility to collect, track, and report operational data using spreadsheets, templates, or software tools. \nFamiliarity with onboarding and training workflows, including coordinating system access, scheduling, and supporting new staff orientation. \nAbility to support space planning efforts by collecting functional requirements and communicating with internal stakeholders. \nKnowledge of standard administrative practices and process documentation. \nProblem-solving mindset and flexibility to adapt to evolving departmental priorities and one-time special projects. \nAbility to maintain professionalism and confidentiality when handling sensitive information.\nQualifications\nMINIMUM EDUCATION: High School Diploma or equivalent t (higher degree accepted)\nMINIMUM EXPERIENCE:\n1 year Experience providing administrative or operational support in a professional setting, with responsibilities such as internal coordination or support ticket management.\nLicenses and Certifications:\nTX Drivers License (Within 6 Months)","description_format":"text","description_chars":4704,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-09-28T12:28:09Z"},{"event":"close","at":"2026-10-16T07:56:16Z"},{"event":"reopen","at":"2026-10-30T23:49:58Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.467,"p_room":0.45,"age_days":34,"expected_fill_days":19,"reasons":["conf:0","win:tail","comp:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/central-health-support-operations-specialist","json_url":"https://alion.io/job/central-health-support-operations-specialist.json","meta":{"generated_at":"2026-11-02T12:59:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17733,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1826968},"rest":"https://alion.io/mcp/rest/get_company?id=1826968"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcentral-health-support-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcentral-health-support-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcentral-health-support-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/central-health-support-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcentral-health-support-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1392891}},{"tool":"search_jobs","arguments":{"company":"centralhealth.net","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1392891},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}