{"id":563745,"url":"https://alion.io/job/central-park-conservancy-user-support-technician-i","title":"User Support Technician I","company":{"id":98992,"name":"Central Park Conservancy","domain":"centralparknyc.org","url":"https://alion.io/company/central-park-conservancy","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":56000,"max":72000,"currency":"USD","period":"year","gross":null,"usd_annual":72000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"PowerShell","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-28T03:25:47Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"Reports to: Director of Information Technology\nDepartment: Information Technology\nStatus: Full-time, Non-exempt\nNote: Driver’s license is required for this position.\nAbout Central Park and the Central Park Conservancy\nCentral Park is one of the most famous and beloved urban public spaces in the world. Designed by Frederick Law Olmsted and Calvert Vaux in 1857, the 843-acre park was the first purpose-built public park in the country and is a National Historic Landmark. The Central Park Conservancy, a private not-for-profit organization, was founded in 1980 to rescue the Park which had fallen into serious disrepair. Since that time, the Conservancy has overseen the investment of approximately $2 billion in the restoration of the Park, and now hosts over 40 million visitors a year.\nThe Conservancy’s mission is to preserve and celebrate Central Park as a sanctuary from the pace and pressures of city life, enhancing the enjoyment and wellbeing of all. The City of New York has formally entrusted the care of the Park to the Conservancy which is responsible for every aspect of the Park’s care, including landscape maintenance, capital improvements, and the visitor experience. Committed to sharing the best practices in urban park management, the Conservancy also serves as a resource for other NYC parks and for public-private partnerships around the world. The Conservancy employs approximately 400 people and has an operating budget of $120 million.\nJob Summary:\nThe User Support Technician I provides technical level 1 through 3 support for all staff at the Central Park Conservancy. Responsibilities include troubleshooting hardware and software problems, installing desktop computers with standard software packages, working with all CPC employees to assist and enhance their computer skills. Support basic network configuration and wide area network infrastructure. Configure and support smart phones and mobile devices. Provide audio/visual set-up and support. Technicians will be working independently and with the IT Team and must work on-site 4 days per week. The person in this role is expected to learn our systems through working with the senior members of the IT department and is expected to become proficient in those technologies. This person is expected to ask questions and verify solutions, processes, and actions until they are comfortable and accurate acting autonomously.\nSummary of Essential Job Functions \nTroubleshoot and solve computer (hardware/software) related problems by triaging and diagnosing technology related issues to determine solution methodology\nSpearhead solutions that require level 1 and level 2 support and escalate more complex issues to appropriate technology team members where necessary.\nParticipate in technology projects including systems implementations, upgrades, and migrations in roles including hands on deployment, process creation and testing, documentation, and policy development.\nPrioritize emergency support needs against short term support tasks and project work.\nSetup and installation of new hardware and software at multiple sites.\nPerform basic Azure User, Intune, and Defender administration\nAssist Network Administrators in set-up of computers on Wide Area Network.\nAssist at park-based locations as needed by Director of IT.\nCommunicate problems and solutions to CPC staff and to the Technology Department staff both verbally and in writing.\nKnowledge of Office 365 suite \nUphold the security and privacy standards outlined by the Senior IT team\nApple computer and mobile skills\nProvide emergency on-demand support and assistance to all CPC locations.\nProvide mobile device setup and support including MDM administration.\nEnhance user productivity through training and one-on-one instruction.\nAbility to track and prioritize requests via our tracking software and responsibility to document solutions and processes leading to solutions.\nRepresent the goals of the IT department when it comes to requests and manage that aspect when necessary.\nQualifications:\nBachelor’s degree or equivalent combination of education and experience\n1 to 3 years of experience in a similar role\nTechnical and problem-solving skills\nComputer/Windows skills\nKnowledge and experience working with Windows, Android and iOS (computers and mobile devices)\nDriver’s License required\nKnowledge of P.O.S. software, MDM, Azure, Intune, Defender, and PowerShell a plus\nCollaborative style; strong customer service skills\nAbility to analyze information\nStrong communication and troubleshooting skills\nAbility to lift 30 pounds\nSalary range: $56K - $72K (based on level of experience)\nDIVERSITY, EQUITY & INCLUSION\nThe Central Park Conservancy’s work is guided by the belief that Central Park, and all public parks, must be managed and actively protected as an inclusive and democratic space for all.\nWorking closely with our New York City partners, we will always strive towards creating and sustaining a sense of belonging for all visitors and advocating for equitable and accessible public use of the Park.\nIn service of this belief, we are committed to fostering a workforce and organizational culture that is as diverse as Central Park itself and the dynamic city it serves.\nSafety Requirements\nEstablishment and maintenance of a safe work environment is the shared responsibility of this organization and employees at every level. The Conservancy will make every effort to assure a safe environment and comply with federal, state, and local safety regulations. Employees are expected to obey safety rules and to exercise caution in all their work activities. Accordingly, employees should be aware of any hazards, which could cause an injury or accident (e.g., spills, obstacles in walkways, etc.). If an employee discovers a potentially dangerous condition, he/she should alert other employees and notify his/her supervisor immediately.\nDisclaimer\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. 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