{"id":2109982,"url":"https://alion.io/job/centralreach-account-manager","title":"Account Manager","company":{"id":673381,"name":"CentralReach","domain":"centralreach.com","url":"https://alion.io/company/centralreach","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Lauderdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-08T19:40:46Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T11:34:37Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. \nWe are seeking an Account Manager to oversee and grow an assigned client portfolio by providing exceptional service, educating customers, identifying growth opportunities, and ensuring timely renewals. This role focuses on deepening existing customer relationships while also supporting team members as needed. \nKey Accountabilities: \nCollaborate with the Sales and Customer Success teams to communicate CentralReach’s value, vision, and strategy, driving business growth. \nLead regular business reviews to stay aligned with customers as they scale. \nPartner strategically with clients to understand their goals and align them with our products and services. \nDeliver product demonstrations and presentations tailored to client needs. \nSupport account renewals, emphasizing growth and multi-year commitments when necessary. \nMaintain accurate CRM records of customer interactions, successes, and challenges. \nProvide proactive communication and feedback to both customers and internal teams regarding product insights and market trends. \nEngage with the CentralReach Product Council, sharing customer-driven feedback to help shape the product roadmap. \nDesired Skills and Experience: \nYou have at least 5 years of experience in a SaaS Sales environment as an account manager. \nExperience as an account manager in a health-tech space is a bonus. \nExperience using the CentralReach platform is a plus. \nPassion and ability to truly understand a client’s business in order to educate customers on how CentralReach will be meaningful to their business. \nYou have an extreme hunger to be successful and help CentralReach sales and customers win. \nYou have thrived in an environment where the only constant is change. \nYou embrace aggressive goals and work hard to achieve them. \nYou’re naturally curious and invest time and energy into learning more about the sales process, your prospects, and the solutions you’re selling. \nYou are able to utilize Sales CRM tools such as SalesForce or like program. \nYou have excellent written and verbal communication skills, strong attention to detail, and good follow-through. \nYou hustle! All that preparedness doesn’t slow you down. \nYou follow a proactive approach to account management to help cultivate success. \nYou are not afraid to dive in with discovery questions to better understand the needs of your accounts. \n#LI-Hybrid #AccountManager #SaaS #HealthTech #CustomerSuccess #ABA\nBase Salary Range\n$75,000—$85,000 USD\nBacked by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale. \nRecognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.\nWe offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.\nBe part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers. \nProtecting your information is important to us. Please take a moment to review our Notice of Privacy Practices for Job Applicants. 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