{"id":1145972,"url":"https://alion.io/job/centralreach-director-account-management","title":"Director, Account Management","company":{"id":673381,"name":"CentralReach","domain":"centralreach.com","url":"https://alion.io/company/centralreach","size_band":"201-500","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"head","employment_type":null,"work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Fort Lauderdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":140000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-23T14:52:04Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T17:42:34Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. \nThe Director, Account Management leads a team of Account Managers responsible for renewal and expansion revenue across an assigned portfolio of ABA provider customers. This role owns portfolio-level NRR, expansion execution, forecast discipline, and risk mitigation across their portofolio of customers \nThe Director translates company strategy into disciplined execution through coaching, deal inspection, renewal governance, and strategic account oversight. \nCore Responsibilities\nRevenue Ownership\nOwn renewal and expansion performance across assigned portfolio. \nDrive achievement of Net Revenue Retention targets. \nEnsure early identification and mitigation of churn risk. \nInspect and support expansion deal strategy and pricing. \nOversee renewal pipeline hygiene and 120+ day visibility.\nTeam Leadership & Coaching\nLead and develop 8-10 Account Managers. \nConduct structured weekly 1:1s focused on: \nRenewal risk \nCross-Sell pipeline \nAccount planning \nElevate consultative selling capabilities. \nDrive accountability for quota attainment and forecasting standards. \nForecast & Operational Governance\nMaintain accurate renewal and cross-sell forecasting. \nEnsure CRM discipline and opportunity documentation. \nConduct monthly portfolio risk reviews. \nMonitor performance metrics: \nGross retention \nCross-sell conversion \nTime-to-close \nRisk classification accuracy\nStrategic Account Oversight\nOversee account planning for high-value providers within portfolio. \nSupport executive-level customer engagements. \nEnsure structured QBR cadence across top accounts. \nPromote cross-product adoption and value realization. \n Cross-Functional Collaboration\nPartner with Customer Success on health scoring and adoption insights. \nCoordinate with Sales on post-sale transitions. \nProvide structured customer feedback to Product. \nEscalate systemic risks to Head of Account management. \nSuccess Metrics \nPortfolio Net Revenue Retention \nPipeline creation \nCross-Sell ARR \nForecast Accuracy \nTeam Quota Attainment \nReduction in Late-Stage Renewal Risk \nRequired Qualifications \n7-10+ years of SaaS revenue experience. \n3-5+ years leading account management, renewals, or post-sale teams. \nExperience managing $50M+ recurring revenue portfolios. \nStrong forecasting discipline and revenue inspection experience. \nDemonstrated coaching and talent development capability. \nProficiency with Salesforce and revenue enablement tools. \nBase Salary Range\n$140,000—$140,000 USD\nBacked by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale. \nRecognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.\nWe offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.\nBe part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers. \nProtecting your information is important to us. Please take a moment to review our Notice of Privacy Practices for Job Applicants. Applicant-Privacy-Notice-110725 to understand how we collect, use, store, and protect your personal information during the recruitment process.","description_format":"text","description_chars":4097,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Parental leave","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence"],"lifecycle":[{"event":"open","at":"2026-09-23T15:11:23Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":43,"reasons":["conf:2","win:early"],"computed_at":"2026-09-23T19:43:22Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":false},"html_url":"https://alion.io/job/centralreach-director-account-management","json_url":"https://alion.io/job/centralreach-director-account-management.json","meta":{"generated_at":"2026-09-23T19:43:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}