{"id":3903473,"url":"https://alion.io/job/centralreach-it-engineer","title":"IT Engineer","company":{"id":673381,"name":"CentralReach","domain":"centralreach.com","url":"https://alion.io/company/centralreach","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Holmdel, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Least Privilege","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"HIPAA","optional":true},{"name":"Incident Management","optional":true},{"name":"ISO 27001","optional":true},{"name":"SOC 2","optional":true},{"name":"TCP/IP","optional":true},{"name":"VPN","optional":true}],"status":"live","first_seen_at":"2026-11-06T21:55:06Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T01:44:20Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. \nCentralReachis seekinga motivated, customer-focused IT Engineer to join our Information Technology team. This role is part of a collaborative team responsible for providing exceptional technical support to employees, managing corporate technology systems, and continuously improving IT operations. \nThe ideal candidate is a well-rounded IT professional who enjoys solving technical challenges, supporting employees, and working with modern cloud-based technologies. This position combines hands-on employee support with endpoint management, identity and access administration, SaaS application support, security, and IT process improvements. \nAs an IT Engineer, you will work closely with fellow IT Engineers to ensure employees have reliable, secure, and efficient access to the tools and technology they need to succeed. You will share responsibility for daily IT operations while contributing to projects that enhance the organization's technology environment and employee experience. \nKey Accountabilities: \nEmployee Technical Support \nProvide timely, professional, and effective L2/L3 technical support to employees (onsite & remote) across Windows, macOS, mobile devices, and enterprise applications. \nCollaborate with fellow IT Engineers to manage and resolve incoming support requests, incidents, and service tickets. \nTroubleshoot hardware, software, networking, authentication, and application-related issues. \nParticipate in employee onboarding, offboarding, and internal transfers, including equipment preparation, account provisioning, and access management. \nTake ownership of assigned technical issues from initialinvestigation through resolution, escalatingor collaborating when appropriate. \nMaintain clear communication with employees regardingissue status, troubleshooting steps, and resolution. \nCreate and maintainknowledge base articles, troubleshooting guides, and internal IT documentation. \nEndpoint & Device Management \nAdminister and maintainWindows and macOS endpoints using management platforms such as Microsoft Intune, Iru, or equivalent solutions. \nConfigure, deploy, and troubleshoot corporate laptops, peripherals, and mobile devices. \nSupport automated device provisioning, application deployment, operating system updates, and patch management. \nMonitor and maintainendpoint security, compliance, and configuration standards. \nAssistwith hardware inventory, asset tracking, procurement, and device lifecycle management. \nCollaborate with the IT team to improve device deployment processes and endpoint management practices. \nIdentity, Access & SaaS Administration \nAdminister and support Microsoft 365, Entra ID, and other enterprise SaaS applications. \nManage user accounts, security groups, permissions, licenses, and application access. \nSupport Single Sign-On (SSO), Multi-Factor Authentication (MFA), and identity lifecycle management. \nTroubleshoot authentication, application access, and user provisioning issues. \nAssist with SaaS application configuration, integrations, and administration. \nEnsure access management processes follow established security policies and least-privilege principles. \nIT Operations & Security \nCollaborate with fellow IT Engineers to maintainthe reliability, security, and availability of corporate IT services. \nImplement and maintainIT security controls, including endpoint protection, device encryption, patching, and access management. \nPartner with Legal, Security and other internal teams to address vulnerabilities, security concerns, and compliance requirements. \nAssist with IT audits, security reviews, and evidence collection for applicable compliance frameworks. \nMaintain accuratedocumentation of IT systems, configurations, procedures, and operational processes. \nCoordinate with external vendors and service providers to troubleshoot issues and support IT services. \nAutomation, Projects & Process Improvement \nIdentifyopportunities to improve IT workflows, reduce repetitive tasks, and enhance the employeetechnology experience. \nCollaborate on IT projects, application deployments, system improvements, and technology initiatives. \nHelp streamline onboarding, offboarding, access provisioning, and device management processes. \nRecommend improvements to existing tools, procedures, and support practices. \nShare technical knowledge and best practices with fellow IT Engineers to improve overall team effectiveness. \nDesired Skills and Experience: \n3-5 years of professional experience in IT support, IT engineering, systems administration, or a related technical role. \nStrong troubleshooting experience with Windows and macOS operating systems. \nHands-on experience supporting Microsoft 365, Entra ID, Active Directory, or similar enterprise identity platforms. \nExperience with endpoint management platforms such as Microsoft Intune, Iru, or equivalent solutions. \nExperience supportingenterprise SaaS applications, SSO, MFA, and identity and access management. \nUnderstanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity. \nExperience supporting employees in remote, hybrid, or distributed work environments. \nFamiliarity with IT ticketing systems, incident management processes, and Remote Monitoring and Management (RMM) tools. \nStrong analytical and troubleshooting skills with the ability to independently investigate and resolve technical issues. \nExcellent customer service, communication, and interpersonal skills. \nAbility to collaborate effectively within a small IT team and share responsibility for daily operations. \nStrong organizational skills with the ability to prioritize support requests and project assignments. \nWillingness to learn new technologies, share knowledge, and contribute to continuous improvement. \nPreferred Skills and Experience: \nFamiliarity with scripting and automation using PowerShellor equivalent. \nFamiliarity with security and compliance frameworks such as SOC 2, NIST, HIPAA or ISO 27001. \nExperience administering email protection platforms such as Proofpoint. \nExperience with IT asset management, patch management, hardware procurement, and device lifecycle management. \nRelevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365, or other security-related certifications. \nWhat Success Looks Like: \nEmployees receive timely, knowledgeable, and professional IT support. \nSupport tickets and technical issues are resolved efficiently with clear communication and accountability. \nCorporate devices and applications remain secure, reliable, and properly managed. \nEmployee onboarding and offboarding processes are completed accurately and on time. \nIT documentation and knowledge-sharing practices improve team efficiency. \nRepetitive issues and manual tasks are reduced through process improvements and automation. \nThe IT engineering team works collaboratively to maintain consistent service quality and successfully deliver IT initiatives. \nBase Salary Range\n$75,000—$85,000 USD\nBacked by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale. \nRecognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.\nWe offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.\nBe part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers. \nProtecting your information is important to us. Please take a moment to review our Notice of Privacy Practices for Job Applicants. Applicant-Privacy-Notice-110725 to understand how we collect, use, store, and protect your personal information during the recruitment process.","description_format":"text","description_chars":8616,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Parental leave","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Practice Management Software"],"lifecycle":[{"event":"open","at":"2026-11-07T01:44:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":41,"reasons":["conf:2","win:early"],"computed_at":"2026-11-07T03:51:48Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":true},"html_url":"https://alion.io/job/centralreach-it-engineer","json_url":"https://alion.io/job/centralreach-it-engineer.json","meta":{"generated_at":"2026-11-07T03:51:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9358,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673381},"rest":"https://alion.io/mcp/rest/get_company?id=673381"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcentralreach-it-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcentralreach-it-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcentralreach-it-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/centralreach-it-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcentralreach-it-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3903473}},{"tool":"search_jobs","arguments":{"company":"centralreach.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3903473},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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