{"id":4164073,"url":"https://alion.io/job/centrecom-customer-care-consultant","title":"Customer Care Consultant","company":{"id":4429865,"name":"Centrecom","domain":"centrecom.net","url":"https://alion.io/company/centrecom-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nadi, Fiji"],"countries":["FJ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T01:36:06Z","employer_posted_date":null,"last_verified_at":"2026-11-11T01:36:06Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"(( centrecom\n[SUE \\ Recruitment\n\nCentrecom Pte Limited is a joint venture organisation that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact center and back-\n\noffice services to both local and international clients 24/7.\n\nOur “Centre of Excellence” has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future.\n\nThe Role — Customer Care Consultant — Nadi\n\nWe are now looking for exceptional talent to join our growing organisation and share in the success of this venture. If you are a self-motivated individual, with a positive attitude and a desire to be part of a dynamic and\n\nenergetic team, then we would like to help you in developing your career.\n\nKey Respomsibilities\n\n1. Customer Service Delivery\n\nManage inbound calls and email enquiries from vendors and customers.\n\nProvide accurate information and assistance regarding requests, schemes, supply needs, account enquiries and product information.\n\nDeliver professional and efficient service while maintaining high customer satisfaction standards.\n\n2. Operational Experience\nResolve routine enquiries within defined\n\nprocesses.\nEscalate complex or exceptional cases to the\nTeam Leader or relevant support team where required.\nMaintain clear communication with customers regarding case progress and resolution.\nEnsure accurate documentation of customer enquiries, actions and outcomes.\nMonitor service operations to drive accuracy and follow defined service workllows.\nComplete customer service administrative tasks including reporting, record management and follow-up actions.\nSupport operational processes aligned with service level requirements.\n\n3. Sales & Campaign Support\nSupport outbound market engagement activities and sales campaigns.\nAssist with vendor call-ins, promotional campaigns and targeted outreach programs.\n\n4. Personal & Professional Development\n\nInvest in professional development through regular learning opportunities to build on skills and knowledge and invest in personal development through wellbeing initiatives and taking regular time to unwind in a balanced life.\nMake the most of on-the-job training and access available learning initiatives while identifying and fulfilling the business’s needs.\nStrengthening existing customer relationships while building new connections with potential customers.\nCompliance with the Service Level Agreement and focused on customer loyalty.\nEmbracing & supporting team members around the globe.\n\nEssential Skills & Experiences\n\nEssential\n\nFluent English communication skills (written & verbal).\nAt least 1-2 years of experience in a customer service or contact centre environment.\n\nOperational, technical delivering exceptional service.\nAttention to detail, combined with strong communication skills.\n\nA fast learner who can master multiple new systems, with proficiency in multi-tasking and adapting to changing circumstances.\n\nConfidence dealing with high volumes of work across different channels (voice, email, messaging/chat).\nAbility to work independently and as part of a team, and maintaining flexibility in a mixed team environment.\nPrevious experience in a customer service environment.\nAbility to work in a fun and supportive team.\n\nAbility to be compassionate towards customers.\n\nPreferred\n\nExperience in outbound sales or customer engagement campaigns.\n\nExperience working in a multi-channel contact centre environment.\n\nExperience supporting B2B or retail customers environments.\n\nConsiderable working knowledge of Microsoft Word and Excel.\n\nExposure to similar experience will be highly regarded.\n\nRemuneration and Benefits\n\nA secure career with a strong, fast-growing company.\nCompetitive salary package.\n\nMedical insurance.\n\nAccess to discounted travel.\n\nOngoing career development and training.\n\nWork in a fun and supportive team.\n\nApplication Process\nFor more details and to apply for this vacancy, refer to the link below.\nhttps://jobs. hermosity.com/job/5134/centrecom-tfiji-customer-care-consultant-nadi,\n\nNote: Application closes on Sunday, 7th December, 2025\n\n“Centrecom Pte Limited is an equal opportunities employer and values diversity.\nAll employment is decided on the basis of qualifications, merit and business need.”","description_format":"text","description_chars":4340,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-12T12:38:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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