{"id":2204257,"url":"https://alion.io/job/centric-software-customer-success-consultant","title":"Customer Success Consultant","company":{"id":1774336,"name":"Centric Software","domain":"centricsoftware.com","url":"https://alion.io/company/centricsoftware","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":25,"ghost_share":0,"stale_share":0.28,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-09T22:34:35Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T16:36:31Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Centric Software:\nCentric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.\nOur story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo-and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.\nCustomer Success Consultant\nRetail Planning and Pricing\nReports to: VP of Customer Success Consulting, Planning and Pricing\nAbout Centric Software\nCentric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.\nOur story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo-and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.\nAbout the Team\nOur combined Retail Planning and Pricing team brings together business consultants, customer success and support specialists, project managers, architects, and data science and engineering experts. We help retailers and brands connect planning and pricing decisions across the product lifecycle, from pre-season planning and assortment decisions to in-season demand forecasting, allocation, replenishment and price optimisation. Working as a global team, we combine retail expertise with AI-powered technology to help customers improve inventory performance, revenue, margins and operational efficiency.\nAbout the Role\nWe are looking for a Customer Success Consultant to support customer onboarding and ongoing success after go-live for our AI-driven Retail Planning and Pricing SaaS platform. You’ll combine business consulting expertise with an understanding of merchandise planning, pricing and analytics to help customers adopt the solution and realise its value. This role spans implementation, product adoption and long-term customer relationships.\nWhat You Will Do\nOwn and develop a portfolio of 5-10 customers, building strategic relationships and long-term roadmaps. \nAct as the business subject matter expert during onboarding, helping customers adopt the platform effectively. \nWork with solution architects, data science and engineering teams, and project managers to define the solution and configuration that best meet each customer’s needs. \nCreate and maintain a detailed business blueprint, mapping customer structures, processes and requirements to the solution. \nIdentify gaps and opportunities in customer processes and recommend configuration changes or other improvements. \nAnalyse markdown and inventory optimisation results, develop an understanding of the AI models and manage customer acceptance of their recommendations. \nLead quarterly business reviews, user training, change requests and upgrades, meeting customers remotely and on site as needed. \nPartner with Customer Support to maintain operational satisfaction and gather customer feedback through Net Promoter Score surveys. \nManage, communicate and document configurations, incidents, feature requests and change requests, coordinating timely internal follow-up. \nProvide feedback to Product teams and continuously improve customer success, project, service and requirements management processes. \nWork with account managers and pre-sales colleagues on upsell and cross-sell opportunities. \nTrack customer-specific time and effort accurately. \nWhat You Bring\nA degree in business administration, management, merchandising or a related technical field. \nExperience in retail merchandising and consulting, preferably within fashion and lifestyle. \nStrong analytical and logical reasoning skills, with the ability to translate customer processes into solution designs and roadmaps. \nA solution-oriented approach, strong communication skills and confidence working with customers and stakeholders at all levels. \nComfort working in a SaaS environment and familiarity with Microsoft Office applications and business intelligence tools. \nBusiness-fluent English. \nInitiative, curiosity and a willingness to learn and take ownership of challenges. \nAbility to collaborate in a dynamic, diverse and multinational team. \nWillingness to travel occasionally; customers are primarily served remotely. \nAdditional Experience\nThe following would be an advantage:\nAdditional languages. \nWhy Join Us\nJoin a global team working at the intersection of retail, enterprise software and applied AI. You’ll have the opportunity to contribute to business-critical customer outcomes, develop your expertise and collaborate with colleagues across our combined Retail Planning and Pricing team.\nCompensation and Benefits\nThe anticipated base salary range for this position is $100,000 - $130,000 per year. Actual compensation will be determined based on factors such as the candidate’s experience, skills, qualifications, and work location.\nThis position may also be eligible for a bonus. Centric offers a comprehensive benefits package, including medical, dental and vision coverage, paid time off, and other applicable benefits, subject to applicable plan terms and eligibility requirements.\nCentric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.","description_format":"text","description_chars":6298,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Consumer Electronics","Consumer Goods"],"lifecycle":[{"event":"open","at":"2026-10-09T22:34:35Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3 · green card filings: 2","filings_12m":3,"filings_prev_12m":2,"green_card_filings_12m":2,"median_offered_wage_usd":158500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":63,"reasons":["conf:13","velocity","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":true},"html_url":"https://alion.io/job/centric-software-customer-success-consultant","json_url":"https://alion.io/job/centric-software-customer-success-consultant.json","meta":{"generated_at":"2026-10-14T07:35:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8646,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1774336},"rest":"https://alion.io/mcp/rest/get_company?id=1774336"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcentric-software-customer-success-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcentric-software-customer-success-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcentric-software-customer-success-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/centric-software-customer-success-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcentric-software-customer-success-consultant"}]}