{"id":1258024,"url":"https://alion.io/job/centric-software-s-a-technical-consultant-upgrades-customer-success","title":"Technical Consultant (Upgrades), Customer Success","company":{"id":1774336,"name":"Centric Software","domain":"centricsoftware.com","url":"https://alion.io/company/centricsoftware","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":20,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":["DE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":148000,"period":"year","method":"role_seniority_country_cell","sample_n":25},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bitbucket","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-08-07T00:00:00Z","employer_posted_date":"2026-08-07","last_verified_at":"2026-10-23T03:34:49Z","board_verified":false,"closed_at":null,"days_open":79,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":79},"description":"About Centric Software:\nCentric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.\nOur story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo-and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.\nJob Description\nTechnical Consultant (Upgrades), Customer Success\nPURPOSE\nThe Customer Success organization is responsible for driving the successful adoption, expansion, and long-term value realization of Centric Software solutions within our existing customer base, ensuring high levels of customer satisfaction and retention.\nAs a Technical Consultant, you will provide technical expertise across the Centric Software portfolio, primarily Centric PLM. You will support customers after their initial implementation by maintaining, upgrading, and optimizing their solutions while ensuring alignment with Centric best practices and product capabilities.\nThis position reports to the Technical Team Lead, Customer Success. Following successful onboarding, the reporting line may transition to the Upgrade Manager, Customer Success.\nSCOPE\nCentral Europe region\nExisting customer base\nPost-implementation customer engagement\nUpgrade and modernization projects\nOccasional travel within Europe\nKEY RESPONSIBILITIES\nTechnical Consulting & Analysis\nAnalyze customer system configurations, integrations, IT landscapes, and data usage to identify technical risks, issues, and improvement opportunities\nProvide technical recommendations based on Centric best practices and product capabilities\nSupport technical workshops, reviews, and presentations as required\nInvestigate and troubleshoot complex technical issues\nUpgrade Delivery\nCollect and validate customer environments and data packages required for upgrade preparation\nRefactor and optimize customer configurations for new product releases\nExecute upgrade activities and support technical delivery throughout the upgrade lifecycle\nSupport User Acceptance Testing (UAT), hypercare, and post-upgrade stabilization activities\nEnsure upgrades are delivered according to quality standards and best practices\nCollaboration\nWork closely with Customer Success teams, Upgrade Managers, Business Consultants, Support, Cloud Operations, and R&D\nProvide feedback to Product Management and R&D regarding product improvements and customer requirements\nShare technical knowledge, lessons learned, and best practices across internal teams and partners\nMaintain compliance with company policies, quality standards, and code of conduct\nREQUIRED SKILLS & EXPERIENCE\nTechnical Expertise\nDeep knowledge of Centric 8 functionality, configuration, and upgrade processes\nStrong understanding of PLM solutions and enterprise software environments\nExperience in several of the following areas:Configuration and customization\nData migration and transformation\nXML, REST APIs, SQL\nMessage Queuing (AMQP)\nData cleansing and data quality\nSSO and identity management\nVPN and networking concepts\nNode-based data structures\nUpgrade planning and execution\nHigh Availability (HA) and client-server architectures\n\nProfessional Skills\nStrong analytical and problem-solving abilities\nEffective communication and presentation skills\nAbility to work across multiple teams and manage competing priorities\nOrganized, proactive, and detail-oriented\nQUALIFICATIONS\nBachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience\n5-10 years of experience in a Technical Consultant, Integration Consultant, Technical Support, or similar role within a PLM or enterprise software organization\nExperience with Jira, Confluence, Bitbucket, or similar tools\nFluent English (written and spoken); German preferred\nWillingness to travel occasionally to customer locations across Europe\nCentric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.","description_format":"text","description_chars":4596,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","Retail & Pricing Analytics"],"lifecycle":[{"event":"open","at":"2026-09-25T19:35:19Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.421,"p_room":0.36,"age_days":79,"expected_fill_days":44,"reasons":["conf:50","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/centric-software-s-a-technical-consultant-upgrades-customer-success","json_url":"https://alion.io/job/centric-software-s-a-technical-consultant-upgrades-customer-success.json","meta":{"generated_at":"2026-10-25T16:57:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24411,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1774336},"rest":"https://alion.io/mcp/rest/get_company?id=1774336"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcentric-software-s-a-technical-consultant-upgrades-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcentric-software-s-a-technical-consultant-upgrades-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcentric-software-s-a-technical-consultant-upgrades-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/centric-software-s-a-technical-consultant-upgrades-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcentric-software-s-a-technical-consultant-upgrades-customer-success"}]}