{"id":3136672,"url":"https://alion.io/job/centricity-help-desk-support-technician","title":"Help Desk Support Technician","company":{"id":1945616,"name":"Centricity","domain":"centricity.com","url":"https://alion.io/company/centricity-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Petersburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":82000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-10T21:11:00Z","employer_posted_date":"2026-07-10","last_verified_at":"2026-10-26T11:09:41Z","board_verified":true,"closed_at":null,"days_open":107,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":107},"description":"Bankers Financial Corporation is a holding company that started in St. Petersburg, FL, in 1976. The heart of our corporation lies with our employees and our communities. At Bankers, we focus on building an environment where all voices are heard and respected, and our employees can grow, succeed, and make an impact.\nHybrid full-time, Monday - Thursday, 10:00am-7pm in our office located in Downtown St. Petersburg, with the flexibility to work from home on Fridays.\nCompany Value Statements\nIn the performance of their respective tasks and duties, all employees are expected to demonstrate the following:\nActing with the highest level of honesty, trust, character, and transparency.\nMaking a unified effort to achieve the goals of the organization; embracing accountability for exceptional performance every day.\nCommitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.\nApproaching every challenge with creative energy, discovering unique solutions to maximize success; focus on creating and delivering compelling customer value.\nBelief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.\nOur Core values include:\nCollaboration: working together is critical to achieving organizational goals.\nInnovation: growth happens when we can absorb and implement new ideas that provide unique solutions and superior customer service.\nPerformance: we believe in providing our employees with the tools and support they need to grow, succeed, and make an impact.\nSocial Responsibility: we place charity and volunteer work at the core of our organization.\nTrust: we build and maintain trust with our employees and clients by embodying integrity, transparency, and ‘doing the right thing.’\nSummary/Objective\nThe Help Desk Support Technician plays a vital role in ensuring the seamless operation of all end user hardware and software at Bankers Financial Corp headquarters and remote locations. This position focuses on delivering exceptional technical support to maximize user productivity by efficiently addressing service desk tickets, installing and maintaining hardware and software, troubleshooting issues, and supporting various projects. Beyond technical expertise, the role requires a commitment to providing superior service that drives company success. Ideal candidates will possess strong problem-solving skills, a collaborative mindset, and a passion for delivering top-tier technical solutions.\nEssential Functions\nProficient in Microsoft Windows 11, Microsoft Office 365, and managing email cloud environments\nExperience with troubleshooting and supporting HP and Dell laptops, and Apple devices\nFamiliarity with basic security best practices and industry standards\nConceptual understanding of network infrastructure\nEffectively diagnose and resolve end-user desktop hardware and software issues\nIdentify opportunities to improve existing processes and implement solutions to enhance efficiency\nResearch and recommend new technologies to reduce man-hours and support business goals\nExecute tasks related to both large and small-scale projects\nDocument resolutions for common issues and maintain a repository of resources\nAssist with updating asset management and inventory systems\nManages workload effectively to deliver quality results that meet scope, priorities, and timelines\nCommunicates assignment status and notify manager of potential challenges affecting productivity or deadlines\nProvide technical solutions and communicate them clearly to the end-user community\nPresent a positive, supportive attitude toward clients and team members\nDemonstrate adaptability by absorbing new responsibilities and contributing to a collaborative environment\nHybrid full-time, Monday - Thursday, 10:00am-7pm with the flexibility to work from home on Fridays. \nRequired Education and Experience\n0-2 years of industry experience in Service Desk Operations\nHigh School or equivalent\nMicrosoft certification in the related field of work\nBasic knowledge of incident ticketing systems\nPreferred Education and Experience\nCollege degree in related field\nMicrosoft Certifications\nITIL Foundations Certified\nThe preceding position description has been designed to indicate the general nature of the work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain or be interpreted as a comprehensive, complete or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time. We are an E-Verify company.","description_format":"text","description_chars":4684,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Lifestyle","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-23T06:08:53Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.225,"p_room":0.28,"age_days":107,"expected_fill_days":20,"reasons":["conf:4","win:tail","crowd:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/centricity-help-desk-support-technician","json_url":"https://alion.io/job/centricity-help-desk-support-technician.json","meta":{"generated_at":"2026-10-26T13:21:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18569,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1945616},"rest":"https://alion.io/mcp/rest/get_company?id=1945616"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcentricity-help-desk-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcentricity-help-desk-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcentricity-help-desk-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/centricity-help-desk-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcentricity-help-desk-support-technician"}]}