{"id":2287168,"url":"https://alion.io/job/centrl-customer-support-analyst-morning-shift","title":"Customer Support Analyst - Morning Shift","company":{"id":3857126,"name":"Centrl","domain":"centrl.com","url":"https://alion.io/company/centrl-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":82000,"period":"year","method":"global_role_seniority_cell","sample_n":957},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T12:31:43Z","employer_posted_date":null,"last_verified_at":"2026-10-11T12:31:43Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"CENTRL is a leading risk and compliance technology company that provides AI powered enterprise-grade risk, due diligence, cyber security and privacy management solutions to financial institutions worldwide. Our clients include some of the largest banks and investment management firms across the Americas, Europe and APAC. Headquartered in Silicon Valley, CENTRL has regional offices in New York, India, and the United Kingdom. Established in 2015, CENTRL is a high-growth, venture backed SaaS firm leading the way in innovative generative AI solutions to manage third party risk and due diligence.\n\nIn this role you will be a product support specialist who solves issues on our customer’s behalf supporting our Enterprise B2B SaaS platform. \n\nPosition Overview:\nIn this role you will be part of a team supporting our Enterprise B2B SaaS platform. As a product support specialist, you will become a product expert who solves issues on our customer’s behalf and ensure that high customer service standards are met. \n\nLooking for talented, professional, and technology skilled individuals. \n\n This position is for our morning shift from 6am ET / 3am PT to 2am ET / 11am PT and is completely remote. \n\nJob Responsibilities\n** Required\n\nHelp develop Customer Support processes for a rapidly growing organization and team\n\nRespond to product functionality and technical support requests for our enterprise business clients in a timely, efficient and professional manner\n\nHelp customers with application support needs, guidance on functionality, configuration and flow recommendations to support their business use case, and general technical questions when necessary\n\nPerform troubleshooting to identify causes and recommend remedies to user issues, working with internal engineering teams as necessary\n\nProvide feedback and analysis to our internal product development team on enhancements & improvements for the product\n\nHelp develop regular website/application, adoption, usage, and customer support metrics & analytics\n\nHelp manage our internal Knowledge Base & Production documentation collateral.\n\nIdentify and suggest process improvements to improve customer experience\n\nMinimum Qualifications\n\nBachelor's degree or equivalent practical experience.\n\n1-3 years of experience in customer service for SaaS application support\n\nPreferred Qualifications\n** Optional (Highly Recommended)\n\nExcellent technical aptitude and comfortable with learning new applications and software tools\n\nExcellent problem-solving skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer\n\nPrevious experience working with or support SaaS products\n\nWilling to help provide input and insight for new product features & enhancements\n\nStrong planning, organization, & communication skills\n\nGood time management, telephone and customer engagement skills\n\nExperience with Zendesk Support Suite or similar tools\n\nCENTRL’s platform helps banks, financial institutions, asset owners, managers and other companies with risk oversight. We believe that people do their best in a culture that encourages teamwork, innovation, and inclusion. These values serve as the foundation of our culture, which is collaborative, dynamic, fast-paced, and drives our obsession in delighting our clients.\n\nWe live and breathe these values every day. And together, we’re committed to help solve real business challenges with CENTRL technology.\n\nCENTRL is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. CENTRL makes hiring decisions based solely on qualifications, merit, and business needs at the time.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":4148,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-10-11T14:28:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":22,"reasons":["seen:3","win:early","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/centrl-customer-support-analyst-morning-shift","json_url":"https://alion.io/job/centrl-customer-support-analyst-morning-shift.json","meta":{"generated_at":"2026-10-15T08:55:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13557,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3857126},"rest":"https://alion.io/mcp/rest/get_company?id=3857126"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcentrl-customer-support-analyst-morning-shift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcentrl-customer-support-analyst-morning-shift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcentrl-customer-support-analyst-morning-shift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/centrl-customer-support-analyst-morning-shift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcentrl-customer-support-analyst-morning-shift"}]}