{"id":3082941,"url":"https://alion.io/job/cepal-drm-call-center-agent","title":"DRM Call Center Agent","company":{"id":673478,"name":"Cepal","domain":"cepal.gr","url":"https://alion.io/company/cepal","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":["GR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":26000,"period":"year","method":"role_country_seniority_unknown","sample_n":38},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T12:51:43Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T12:55:20Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Role Purpose\nThe DRM Call Center Agent is responsible to serve customers by answering questions, handling complaints, and troubleshooting problems, regarding products and services.\nMain Accountabilities\nHandles inbound and outbound calls from/to clients in order to understand and address their needs, complaints, or issues with products and services, ensuring they feel supported and valued\nStrives to meet or exceed call center metrics while providing excellent and consistent customer service by utilizing software, databases, scripts, and tools appropriately\nMaintains and updates customer databases, as well as handles filing, mailing and correspondence\nDemonstrates compliance with internal and external rules, regulations, and procedures, including Internal Controls and any applicable Compliance policies\nEnsures customer feedback is used to enhance customer services\nGenerates customer interest in the company's services or products through follow-up calls\nRequirements\nEducation, Experience and Technical Skills\nBachelor’s Degree in any business-related field will be considered an asset\nExcellent oral and written communication skills in Greek and English\nComputer Literacy, familiarity with MS Office applications\nProven working experience in the Customer Care sector\nCompetencies\nStrong organizational, time management and multitasking skills.\nGoal-oriented, adaptable and able to work effectively under pressure while delivering high-quality results.\nTeam player with strong interpersonal and communication skills.\nStrong problem-solving ability and collaborative mindset.\nBenefits\nHere’s what you can look forward to as part of the #CepalTeam:\nCompetitive Compensation : We offer an attractive salary, annual performance-based bonuses, and a monthly meal allowance through our ticket restaurant card.\nHealth: Private medical insurance is provided for you and your family.\nFamily Support: Monthly financial allowance for early education (nursery) and coverage of expenses for children with neurodiversity or disabilities-including therapeutic swimming, music therapy, horse riding, and parental support.\nFlexible Work Model: Our hybrid approach offers a level of remote work flexibility that supports work-life balance while preserving strong collaboration and team spirit.\nModern Workspaces: Contemporary offices designed to support comfort, health, and productivity, with fully equipped workstations, quiet areas, on-site restaurant, and group fitness sessions .\nLifelong Learning: Cepal supports continuous learning through access to e-learning platforms and structured professional development programs.\nCareer Progression: We are committed to your growth, offering a clear development path supported by feedback, mentoring, and personalized learning plans.\nMake a Difference: Get involved in regular wellbeing, ESG and volunteering initiatives that reflect our values and foster a sense of purpose and community. \nAt Cepal, we believe that inclusion is more than a value, it's a way of thinking and acting. 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