{"id":755156,"url":"https://alion.io/job/cepal-it-business-analyst","title":"IT Business Analyst","company":{"id":673478,"name":"Cepal","domain":"cepal.gr","url":"https://alion.io/company/cepal","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["GR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":52000,"period":"year","method":null,"sample_n":8885},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-28T21:19:26Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"The IT Business Analyst serves as a liaison between business users, operations teams, and IT support teams regarding the Company's Systems and workflows, tools and other automations. The job incumbent is heavily involved in the design, evaluation and monitoring of Company’s business processes and business analysis of the systems in collaboration with Business Teams.\nMain Accountabilities\nActs as a liaison between business areas and technical organization by understanding client's business requirements, planning, conducting, and directing the analysis of complex business problems to be solved with automated systems \nLiaises with business to identify and analyze required changes, prepares specifications for respective system changes, develops necessary supporting detailed documentation and communicates it to the relevant internal and/or third parties for development\nDevelops systems test plan components, test scripts and participates/supports UAT execution\nSupports the Platforms and designs new products and implementations\nProvides exceptional customer service to end-users by leading with business and technical process guidance and drives continuous improvement to existing processes\nCollaborates with QA team in order to verify and control processes execution and optimization by making respective adjustments, if needed\nIs accountable for the design, evaluation and monitoring of business processes, as well as for their documentation and maintenance as per business needs and/or asset owner guidelines\nGathers and monitors business requests and contributes to the overall team’s request management planning in order to delivery accurate solutions which fit business needs\nRequirements\nEducation, Skills and Experience\nBachelor’s degree in Business, IT, Engineering or other related studies\nStrong Business and Technical Analysis skills, including requirements elicitation, documentation, and stakeholder management, with the ability to understand systems, integrations, APIs, and data flows\nSolid Data Analysis capabilities, including data interpretation and deriving actionable business insights (SQL knowledge is considered an asset)\nExperience in Business Process Management (BPM), process mapping, and process optimization initiatives\n2 years of working experience in business analysis in recoveries/collections processes; Knowledge of Qualco/Arotron/Profits/Thesis system is considered as an asset\nExcellent verbal and written communication skills in Greek and English\nKnowledge of project management and systems development processes and methodologies (e.g. Agile, etc.)\nComputer Literacy, knowledge of Microsoft Office and MS Vision\nCompetencies\nExcellent interpersonal skills and ability to communicate effectively at all levels\nTeamwork mentality and ability to collaborate effectively across departments\nProblem-solving ability\nStrong numeracy and data analysis skills\nBenefits\nHere’s what you can look forward to as part of the #CepalTeam:\nCompetitive Compensation : We offer an attractive salary, annual performance-based bonuses, and a monthly meal allowance through our ticket restaurant card.\nHealth: Private medical insurance is provided for you and your family.\nFamily Support: Monthly financial allowance for early education (nursery) and coverage of expenses for children with neurodiversity or disabilities-including therapeutic swimming, music therapy, horse riding, and parental support.\nFlexible Work Model: Our hybrid approach offers a level of remote work flexibility that supports work-life balance while preserving strong collaboration and team spirit.\nModern Workspaces: Contemporary offices designed to support comfort, health, and productivity, with fully equipped workstations, quiet areas, on-site restaurant, and group fitness sessions .\nLifelong Learning: Cepal supports continuous learning through access to e-learning platforms and structured professional development programs.\nCareer Progression: We are committed to your growth, offering a clear development path supported by feedback, mentoring, and personalized learning plans.\nMake a Difference: Get involved in regular wellbeing, ESG and volunteering initiatives that reflect our values and foster a sense of purpose and community. \nAt Cepal, we believe that inclusion is more than a value, it's a way of thinking and acting. As members of the Diversity Charter Greece, we are committed to fostering a workplace where every individual feels respected, empowered, and free to contribute meaningfully.\nAll applications are treated fairly, confidentially, and based solely on qualifications and merit.","description_format":"text","description_chars":4609,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Greek","level":"All levels","optional":false}]},"benefits":["Continuous learning","Flexible schedule","Health insurance","Professional development"],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Debt Collection & Recovery"],"lifecycle":[{"event":"open","at":"2026-09-11T16:57:14Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.618,"p_room":0.45,"age_days":48,"expected_fill_days":31,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/cepal-it-business-analyst","json_url":"https://alion.io/job/cepal-it-business-analyst.json","meta":{"generated_at":"2026-10-28T23:22:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31953,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673478},"rest":"https://alion.io/mcp/rest/get_company?id=673478"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcepal-it-business-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcepal-it-business-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcepal-it-business-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cepal-it-business-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcepal-it-business-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":755156}},{"tool":"search_jobs","arguments":{"company":"cepal.gr","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":755156},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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