{"id":2332520,"url":"https://alion.io/job/cequence-technical-support-engineer","title":"Technical Support Engineer","company":{"id":30909,"name":"Cequence","domain":"cequence.ai","url":"https://alion.io/company/cequence","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon EC2","optional":false},{"name":"Amazon EKS","optional":false},{"name":"Ansible","optional":false},{"name":"Apache HTTP Server","optional":false},{"name":"Apache Kafka","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Docker","optional":false},{"name":"ElasticSearch","optional":false},{"name":"GCP","optional":false},{"name":"Git","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Nginx","optional":false},{"name":"Puppet","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-06-15T19:21:31Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-23T02:11:44Z","board_verified":true,"closed_at":null,"days_open":129,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":128},"description":"Description\nProduct Support Engineer\nCequence Security?- Japan\nCequence Security builds products to protect the world’s web applications and APIs from threats. Our platform prevents online fraud, business logic attacks, exploits, and sensitive data exposure for global enterprise customers in the finance, banking, retail, social media, travel and hospitality industries, and more.\nCequence Security is the only solution that unifies runtime API visibility, security risk monitoring, and patented behavioral fingerprint-based threat prevention to consistently detect and prevent ever-evolving online attacks. The platform requires no application integration and can be deployed very quickly as a SaaS solution, in both the data center and the cloud.\nWhile attacks cost enterprises millions of dollars in fraud, loss of revenue, brand damage, and so much more, Cequence’s differentiated approach to application security provides verified results trusted globally.\nIf you are committed to global security, aspire to collaborate with a dedicated and driven team, and seek to contribute to the advancement of a thriving organization, we want to hear from you.\nhttps://www.cequence.ai/\nProduct Support Engineer\nAs a Product Support Engineer, you will manage critical customer issues, provide regular communication on tickets, deliver new product training, write knowledge base articles, and participate in weekend on-call support. Additionally, you will be deeply involved in defining and building the foundation for the Customer Success organization at Cequence.\nResponsibilities\n· Provide customer facing technical support to our largest accounts in a fast-paced work environment.\n· Become a technical expert on Cequence Security solutions.\n· Help our customers and partners with deploying Cequence products, on-boarding, and training.\n· Manage critical escalations.\n· Contribute to the support knowledge base, diagnostic tools, troubleshooting guides, and training curriculums.\n· Help develop best practices, white papers, threat analysis, competitive analysis, and feature enhancements.\n· Work closely with product management, engineering, marketing, and partners to improve the product and build customer satisfaction.\nRequired Skills and Experience\n· 5 years of experience working with Cloud service providers like AWS, Azure, and GCP.\n· Experience with containerization technologies, like Docker and 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critical/complex system down issue and escalations.\nEducation\nBachelor’s degree in computer science or related technical field or equivalent work experience.\nJob Type: Full-time\nBenefits:\nHealth insurance\nPaid time off\nSchedule:\nMonday to Friday\nOn call\nEducation:\nBachelor's (Preferred)","description_format":"text","description_chars":3671,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Network Security","Application Security"],"lifecycle":[{"event":"open","at":"2026-10-12T09:23:25Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long 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