{"id":4059258,"url":"https://alion.io/job/ceradis-customer-service-representative","title":"Customer Service Representative","company":{"id":3796476,"name":"Ceradis","domain":"ceradis.com","url":"https://alion.io/company/ceradis","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Yuma, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Cognos","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-11T03:26:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T07:19:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Customer Service Representative\nPosition Summary\nThe Customer Service Representative is responsible for advanced functions within Service and Logistics activities, ensuring the highest level of customer service in a fast-paced environment. This role involves managing relationships with over fifty national and international suppliers, numerous customers across the country, and handling logistics and decision-making. High-level problem-solving, communication skills, multitasking, and attention to detail are essential.\nJob Status\nFull-Time\nExempt\nReports to: Country Manager \nRole Responsibilities\nInventory Management:Evaluate and manage international inventory within the E1 computer system.\nAnalyze and reconcile inventory issues regularly to maintain accuracy.\nSource products from worldwide suppliers and warehouses in the respective country.\n\nCustomer Service and Communication:Provide excellent customer service while being efficient and effective in handling customer needs.\nCommunicate status of customer orders and accounts, providing availability and pricing information to the sales team.\nBridge communications between geographic areas.\n\nLogistics and Decision-Making:Make purchasing decisions strategically, in alignment with the supplier’s dealer program.\nManage logistics and decision-making to ensure smooth operations across various markets.\n\nERP and Reporting:Perform all transactions in E1, including purchasing, internal inventory movement, reclassification, costing, pricing, delivery, and sales.\nPrepare and analyze reports using Cognos reporting tool and ERP systems.\nServe as a power user in the ERP system and train customer service staff to the highest standards.\n\nForecasting and Regulations:Work with suppliers to forecast needs, manage dealer programs, and handle imports/exports between the country and others.\nEnsure compliance with trade regulations, including NAFTA, and optimize processes and systems to save resources.\n\nRequired Knowledge, Skills, and Abilities\nTechnical Skills:Proficiency in Oracle E1 software and Cognos reporting tools.\nMicrosoft Office Suite proficiency.\n\n Communication and Interpersonal Skills:Excellent bilingual (English and Spanish) written and verbal communication skills.\nAbility to work with a diverse, international team and manage relationships with customers and suppliers.\n\nLogistical Expertise:Knowledge of product profiles, forecasting, and dealer programs in the country and U.S.\nExperience with international trade regulations, including importing/exporting procedures.\n\nProblem-Solving and Organizational Skills:Highly organized, self-directed, and motivated, with strong multitasking abilities.\nAbility to work under pressure and meet deadlines in a fast-paced environment.\n\nRequired Professional Qualifications and Abilities\nBilingual in English and Spanish.\nAbility to perform analytical logistical duties and optimize processes to increase efficiency.\nExperience in the agriculture industry, working internationally with SOP implementation.\nPhysical Demands\nAbility to travel locally and 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