{"id":2356668,"url":"https://alion.io/job/ceradis-it-technician-ii","title":"IT Technician II","company":{"id":3796476,"name":"Ceradis","domain":"ceradis.com","url":"https://alion.io/company/ceradis","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Yuma, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":438},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-28T23:42:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-25T21:00:19Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"IT Technician - Level II/III\nPosition Summary:\nWith moderate supervision and responsibility, the IT Technician configures, troubleshoots, and maintains computer hardware, software, and network systems. As part of the Gowan IT Support Team, this role is responsible for responding to Help Desk requests and managing all work through the ticket management system.\nA successful IT Technician demonstrates strong knowledge of computer hardware, operating systems, Microsoft Office applications, and internet-based tools. This role requires advanced troubleshooting skills, strong customer service abilities, and participation in special projects involving networking, specialized applications, and cybersecurity practices.\nJob Status:\nFull-Time \nHourly\nNon-exempt\nReports to: Gabriel Ramirez\nRole Responsibilities: \nConfigure, install, and maintain workstations and peripheral devices (HDDs, motherboards, memory, monitors, printers, etc.)\nPerform system imaging, deployments, and hardware refreshes\nDiagnose and resolve hardware, software, and connectivity issues; repair or replace components as needed\nInstall and configure software according to Gowan standards and specifications\nProvide user orientation and training on new software and computer equipment\nTroubleshoot TCP/IP-related issues, including workstation connectivity, IP phones, cameras, and cabling\nPlan and schedule system upgrades and preventative maintenance to minimize operational disruption\nMaintain accurate records of incidents, repairs, fixes, and maintenance activities in the ticketing system\nSupport and maintain local network environments to optimize performance and reliability\nEnsure security, privacy, and integrity of networks, computer systems, and data repositories\nParticipate in IT projects requiring networking, application, and cybersecurity knowledge\nOther Duties as assigned\nEducation:\nAssociate’s degree in computer science, Engineering, or a related field\nIT certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional\nExperience / Skills / Abilities:\nMinimum of seven (7+) years of hands-on IT technical support experience\nStrong customer service skills with internal users, external customers, and vendors\nStrong working knowledge of Microsoft technologies, including Windows 11, Office 365, and Active Directory\nProven diagnostic, troubleshooting, and problem-solving abilities\nStrong written and verbal communication skills\nStrong organizational and time-management skills\nAbility to lift and move equipment up to 40 lbs. and work in confined spaces (e.g., under desks)\nWorking knowledge of networking, telecommunications, internet security, and data privacy principles\nBilingual (English/Spanish)\nValid driver’s license and ability to operate company vehicles\nJob Expectations / Working Conditions:\nWillingness to travel approximately 25% (U.S., Canada, and Latin America)","description_format":"text","description_chars":2890,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Crop Protection"],"lifecycle":[{"event":"open","at":"2026-10-12T14:53:22Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":26,"expected_fill_days":108,"reasons":["conf:3","urgency","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/ceradis-it-technician-ii","json_url":"https://alion.io/job/ceradis-it-technician-ii.json","meta":{"generated_at":"2026-10-25T23:24:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33036,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3796476},"rest":"https://alion.io/mcp/rest/get_company?id=3796476"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fceradis-it-technician-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fceradis-it-technician-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fceradis-it-technician-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ceradis-it-technician-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fceradis-it-technician-ii"}]}