{"id":2504047,"url":"https://alion.io/job/ceragon-networks-technical-support-engineer-tier-2","title":"Technical Support Engineer (Tier 2)","company":{"id":49178,"name":"Ceragon Networks","domain":"ceragon.com","url":"https://alion.io/company/ceragon-networks","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-10T11:59:33Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-18T18:44:13Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Description\nRole Title: Technical Support Engineer (Tier 2) - Microwave transmission\nDepartment: Global Support\nSubdepartment: Global Customer Support\nReporting line: Customer Support Manager\nContract type: Permanent\nLocation: Bucharest, Romania\nWay of working: Hybrid 2 days in office\nWhat you'll be responsible for?\nAs a Technical Support Engineer you will have the following responsibilities:\nFollow support process/cases through CRM system\nWork in a fully equipped lab environment to reproduce field issues and for self-training\nAnalyze and debug system performance from collected data to identify point of failure.\nAct proactively to prevent issues from happening by providing suggestions and advice to customer\nSupport Ceragon engineers in the regions\nHandle most complex and difficult cases and deliver the solutions to customers\nFollow up product development/changes with close cooperation with Tier-3 expert team.\nDirect interaction with Ceragon Certified customer’s resources for higher complexity support requirements\nDocument resolutions for reported issues for further training purposes through creating knowledge items\nWhy should you join?\nBy joining our team, you will enrich your experience and work closely with high-end technologies and have global interaction with hi-tech professionals worldwide.\nRequirements\nWhat we require?\nMust have:\nElectronic/Communication/Computer engineer (BA/BSc)\nProven experience with installation, configuration and advanced troubleshooting of Microwave/Milimeterwave transmission networks (Operations experience)\nStrong Ethernet/IP/networking knowledge\nUnderstanding packet switch network resiliency protocols, xSTP, G8032.\nTDM SDH/PDH knowledge\nUnderstanding of synchronization principles and standards\nMultivendor telecom experience, NOC or operations\nUnderstanding radio link planning principles\nExperience with network management and automation protocols SNMP, NETCONF / RESTCONF, CLI/SSH, NMS platforms\nExperience managing customer relationships in high-pressure or escalated situations.\nExcellent written and verbal communication skills in English\nStrong team player with excellent communication skills\nMethodical & analytical thinking\nAdvantage:\nProven knowledge and experience with:\nCCNP or equivalent level knowledge, MEF-CECP\nWillingness to work for flexible time zone coverage (Morning/Afternoon)\nOpen for on-call availability\npotential or interest into team coordination or technical leadership responsibilities (e.g., mentoring peers, driving case prioritization, or acting as a point of contact for escalations)\nWhat we offer?\nBenefit online: a generous monthly gross budget (flexible benefits - can chose things like meal vouchers/additional private insurance etc)\nPrivate medical subscription: Priority Plus at Regina Maria\nSpecial bonuses for life's milestones: whether you're expanding your family or facing difficult times, we provide additional paid days off and financial support to help you through\nAdditional vacation days that increase with your tenure at the company\nAdditional time off for health care needs (5 days of sick leave/annualy)\nA day off for your birthday and a birthday gift\nCompensation days for public holidays that fall on weekends\nExtra vouchers/gifts for special events (Easter, 1st of June, 8th of March, Christmas)\nBookster\nGlasses allowance (up to 500 RON)\nCentral location on Calea Victoriei and parking facilities","description_format":"text","description_chars":3411,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Romania","iso":"RO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","RF & Wireless Hardware","Telecom Infrastructure"],"lifecycle":[{"event":"open","at":"2026-10-14T07:05:42Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.895,"p_room":1,"age_days":6,"expected_fill_days":33,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/ceragon-networks-technical-support-engineer-tier-2","json_url":"https://alion.io/job/ceragon-networks-technical-support-engineer-tier-2.json","meta":{"generated_at":"2026-10-18T19:51:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23961,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49178},"rest":"https://alion.io/mcp/rest/get_company?id=49178"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fceragon-networks-technical-support-engineer-tier-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fceragon-networks-technical-support-engineer-tier-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fceragon-networks-technical-support-engineer-tier-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ceragon-networks-technical-support-engineer-tier-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fceragon-networks-technical-support-engineer-tier-2"}]}