{"id":2504059,"url":"https://alion.io/job/ceragon-networks-tier-3-technical-support-engineer-network-management-systems","title":"Tier 3 Technical Support Engineer – Network Management Systems","company":{"id":49178,"name":"Ceragon Networks","domain":"ceragon.com","url":"https://alion.io/company/ceragon-networks","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":63000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Red Hat","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-22T21:26:58Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-20T08:43:20Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Description\nAbout us\nCeragon is the global innovator and leading solutions provider of end-to-end wireless connectivity, specializing in transport, access, and AI-powered managed & professional services. Through our commitment to excellence, we empower customers to elevate operational efficiency and enrich the quality of experience for their end users.\nOur customers include service providers, utilities, public safety organizations, government agencies, energy companies, and more, who rely on our wireless expertise and cutting-edge solutions for 5G & 4G broadband wireless connectivity, mission-critical services, and an array of applications that harness our ultra-high reliability and speed. Ceragon solutions are deployed by more than 600 service providers, as well as more than 1,600 private network owners, in more than 130 countries.\nThrough our innovative, end-to-end solutions, covering hardware, software, and managed & professional services, we enable our customers to embrace the future of wireless technology with confidence, shaping the next generation of connectivity and service delivery.\nCeragon delivers extremely reliable, fast to deploy, high-capacity wireless solutions for a wide range of communication network use cases, optimized to lower TCO through minimal use of spectrum, power, real estate, and labor resources - driving simple, quick, and cost-effective network modernization and positioning Ceragon as a leading solutions provider for the “connectivity everywhere” era.\nRole Title: Tier 3 Technical Support Engineer - Network Management Systems\nDepartment: Global Support\nSubdepartment: Global Customer Support\nReporting line: Customer Support Manager\nContract type: Permanent\nLocation: Bucharest, Romania\nWay of working: Hybrid 2 days in office\nWe are seeking an experienced Tier 3 Technical Support Engineer to design, implement, monitor, and optimize network management systems. The role involves ensuring high availability, performance, and reliability of telecom or enterprise networks through effective use of NMS platforms and tools.\nWhat you'll be responsible for?\nAs a Tier 3 Technical Support Engineer you will have the following responsibilities:\nDeliver Tier 3 technical support for advanced network management systems and SW applications to global customers and internal teams.\nDevelop dashboards, reports, and KPIs to track network health\nEscalate issues to Ceragon developers teams\nImplement automation scripts and workflows to improve efficiency\nSupport software upgrades, patches, and system enhancements\nEnsure compliance with security and operational standards\nCollaborate with internal and external technical teams throughout all project phases: presales, design, training, implementation, and operation\nTrain and mentor Ceragon’s global technical teams to enhance their knowledge and capabilities.\n Travel internationally (approx. 25%) to support customers on-site and facilitate knowledge sharing.\nWhy should you join?\nYou will be part of Ceragon’s leading technical group within the Global Support department, collaborating with our customers and global teams. You will play a key role in ensuring the success of our customers by providing advanced technical support and sharing your expertise across the organization. You will have the chance to design, implement, monitor, and optimize network management systems.\nWhat we offer:\nA generous monthly Benefit budget (flexible benefits - can chose things like meal vouchers/additional private insurance etc)\nPrivate medical subscription: Priority Plus at Regina Maria\nSpecial bonuses for life's milestones: whether you're expanding your family or facing difficult times, we provide additional paid days off and financial support to help you through\nAdditional vacation days that increase with your tenure at the company\nAdditional time off for health care needs (5 days of sick leave/annualy)\nA day off for your birthday and a birthday gift\nCompensation days for public holidays that fall on weekends\nExtra vouchers/gifts for special events (Easter, 1st of June, 8th of March, Christmas)\nBookster\nGlasses allowance (up to 500 RON)\nCentral location on Calea Victoriei and parking facilities\nRequirements\nMust have:\n5+ years of experience in technical support, technical account management, or presales roles.\n5+ years of experience in network operations or NMS environments, including hands-on experience with NMS Windows and Linux (RedHat) platforms\nUnderstanding of OSS architecture and integration\nStrong background in Layer 2/Layer 3 networking\nTeam player, with proven experience working with global, cross-functional teams.\nSQL Database and container/docker platform\nFast learner with the ability to work independently and in a team.\nExcellent communication skills in English.\nAdvantage:\nCCNA, CCNP or equivalent\nAdvantage - degree in Electronics, Communications, or Computer Engineering.\nAdvantage - experience with microwave radios installation, operation, and maintenance.\nCustomer-oriented and focused\nSolution-oriented","description_format":"text","description_chars":5034,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Romania","iso":"RO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","RF & Wireless Hardware","Telecom Infrastructure"],"lifecycle":[{"event":"open","at":"2026-10-14T07:05:42Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.799,"p_room":0.75,"age_days":27,"expected_fill_days":36,"reasons":["conf:1","velocity","win:late"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ceragon-networks-tier-3-technical-support-engineer-network-management-systems","json_url":"https://alion.io/job/ceragon-networks-tier-3-technical-support-engineer-network-management-systems.json","meta":{"generated_at":"2026-10-20T11:23:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12513,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49178},"rest":"https://alion.io/mcp/rest/get_company?id=49178"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fceragon-networks-tier-3-technical-support-engineer-network-management-systems"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fceragon-networks-tier-3-technical-support-engineer-network-management-systems"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fceragon-networks-tier-3-technical-support-engineer-network-management-systems"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ceragon-networks-tier-3-technical-support-engineer-network-management-systems\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fceragon-networks-tier-3-technical-support-engineer-network-management-systems"}]}