{"id":1754529,"url":"https://alion.io/job/cerby-customer-success-manager","title":"Customer Success Manager","company":{"id":40488,"name":"Cerby","domain":"cerby.com","url":"https://alion.io/company/cerby","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":90000,"max_usd":165000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":399},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-31T20:51:12Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-26T11:15:36Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"At Cerby, security is everyone's business.\nCerby extends your security perimeter to include your disconnected applications, providing identity automation and eliminating manual processes. It's one of the biggest blind spots in enterprise security, and we're the team closing it. If you want to work alongside the team solving one of the hardest, most overlooked problems in security, you're in the right place.\nFounded in 2020, Cerby is backed by leading investors and trusted by enterprises across the globe.\nAbout the role\nAt Cerby, we believe there is a better way for people to use cloud applications and securely share access with others. Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications.\nWe are looking for a Customer Success Managerwho can become a partner, advocate, and strategist who will increase our product's proven value to the customers’ business.\nWhat you'll do\nGuide customers proactively through our customer lifecycle with a focus and delivering value, expanding their use of our solutions, and managing renewals.\nPartner cross-functionally with our account executives, onboarding, solutions, product, engineering, and support teams.\nPrioritize and regularly engage with customers through business reviews to present strategic security strategies.\nBecome a Cerby product expert. Maintain a detailed understanding of our products and services, and suggest the best strategies to meet customer needs.\nAct as the voice of your customers. Collect customer feedback, review and manage concerns, and advocate for all aspects of the customer experience with Cerby. \nCreate and optimize existing processes within the company and actively enhance our Customer Success initiatives.\nQualifications\nA proven track record of success (pun intended) with a minimum 5+ years experience managing a book of business in a SaaS role servicing customers through strategic engagements.\nExperience working with enterprise customers.\nAbility to communicate concisely and foster positive business relationships (English required, a second language is a plus) via video calls, email, and other collaboration tools.\nA passion for customer discovery. You know how to ask insightful, open-ended questions to discover if solutions will provide customers with tangible business value. \nAn intermediate or advanced understanding of web technologies.\nAccountability & integrity, along with personal organizational skills, are essential.\nExperience establishing and managing milestones that keep customers and internal team members on track.\nProven results owning and delivering on revenue retention and expansion targets.\nExperience analyzing and optimizing existing processes in a Customer Success or similar team.\nExperience working within the Identity and Access Security space is required.","description_format":"text","description_chars":2893,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-03T10:14:13Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":272500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.774,"p_room":0.55,"age_days":55,"expected_fill_days":38,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/cerby-customer-success-manager","json_url":"https://alion.io/job/cerby-customer-success-manager.json","meta":{"generated_at":"2026-10-26T12:00:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16358,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":40488},"rest":"https://alion.io/mcp/rest/get_company?id=40488"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcerby-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcerby-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcerby-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cerby-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcerby-customer-success-manager"}]}