{"id":3932929,"url":"https://alion.io/job/cerillo-customer-service-representative-i","title":"CUSTOMER SERVICE REPRESENTATIVE I","company":{"id":4473004,"name":"Cerillo","domain":"cerillo.bio","url":"https://alion.io/company/cerillo","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reno, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-08T03:32:27Z","employer_posted_date":"2026-11-08","last_verified_at":"2026-11-09T00:08:56Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Company Overview\nHamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.Responsibilities\nThe Customer Service Representative plays a crucial role in delivering top-notch customer service support while overseeing various aspects of order processing, account management, and general office duties. If you have a proven track record of delivering exceptional service, possess excellent communication skills, and demonstrate a keen eye for detail, we invite you to apply and join our dedicated team committed to achieving excellence in customer satisfaction and operational efficiency.\nResponsibilities include, but are not limited to:\nOrder Processing: Input, monitor, and expedite orders while ensuring accuracy and timeliness. Also, configure customer specifications and promptly address inquiries and complaints to maintain customer satisfaction.\nAccount Management: Establish and manage new and existing accounts, fostering strong customer relationships. Provide comprehensive information on product availability, process quote requests efficiently, and handle special shipping requests while maintaining organized records of relevant data.\nCommunication and Coordination: Coordinate seamless communication between Hamilton personnel and customers. Actively participate in meetings, contributing valuable insights, and generate reports as required.\nGeneral Office Support: Manage incoming phone calls and emails professionally, providing backup support to team members as needed.\nCross-Training and Support: Acquire cross-functional skills to perform various roles within the department effectively. Assist leadership with special projects, reports, and serve as a resource for team members, providing guidance, resolving issues, and facilitating training as necessary.\nOther duties as assigned.\nQualifications\nExcellent verbal and written communication skills are a must.\nAbility to actively listen and understand customer needs effectively.\nProficient in using computers and Microsoft Office programs.\nCapable of handling multiple systems simultaneously.\nDemonstrated ability to work efficiently under pressure and prioritize tasks to meet deadlines.\nStrong skills in time management, accuracy, organization, and attention to detail.\nEffective collaboration with Customer Service, internal departments, field staff, and customers.\nSkilled in problem identification, resolution, and project management.\nEducation/Experience\nHigh school diploma or GED required, with some college or degree preferred.\nMinimum of one (1) year of experience in customer service/order processing or data entry required.\nExperience in a manufacturing environment/inventory control is preferred.\nAbout Hamilton\nDiverse portfolio of exciting and innovative design projects\nTremendous opportunities for professional growth and advancement\nCommitment to sustainable design\nCompetitive Compensation\nExcellent Benefit Package (medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and much more)\nSolid Stable Company\nDrug free workplace.\nEEO - It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.\nMid Salary","description_format":"text","description_chars":4031,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Microbiome"],"lifecycle":[{"event":"open","at":"2026-11-08T03:32:27Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/cerillo-customer-service-representative-i","json_url":"https://alion.io/job/cerillo-customer-service-representative-i.json","meta":{"generated_at":"2026-11-09T01:55:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4045,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4473004},"rest":"https://alion.io/mcp/rest/get_company?id=4473004"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcerillo-customer-service-representative-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcerillo-customer-service-representative-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcerillo-customer-service-representative-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cerillo-customer-service-representative-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcerillo-customer-service-representative-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3932929}},{"tool":"search_jobs","arguments":{"company":"cerillo.bio","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3932929},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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