{"id":4155334,"url":"https://alion.io/job/cerillo-field-service-engineer-brazil","title":"Field Service Engineer | Brazil","company":{"id":4473004,"name":"Cerillo","domain":"cerillo.bio","url":"https://alion.io/company/cerillo","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-12T10:28:40Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-15T07:11:11Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Company Overview\nHamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.Responsibilities\nThe Field Service Engineer will combine field service responsibilities to support Hamilton instrumentation Storage and Robotics. This role includes equipment installation, maintenance, troubleshooting, and providing technical support and training. The ideal candidate will have both technical and customer-facing skills, enabling them to deliver high-quality support while identifying opportunities for business growth. Provide support in customers and working align with Regional Operations Manager, Sales and Service Team.\nEssential Job Functions\nInstall, maintain, and troubleshoot Hamilton instruments for Robotics and Storage.\nPerform preventative maintenance and repairs.\nConduct root cause analysis of equipment failures and document service reports.\nExecute technical support for Hamilton products (liquid handling and storage systems).\nWork independently, but consult with the Service team, management, and/or the Project Management team when necessary to understand and ensure proper customer support.\nResponsible for keeping assigned instruments current on preventive maintenance and service bulletins.\nProvide basic and advanced hardware training to customers and internal teams.\nSupport factory and site acceptance testing when required.\nMaintain professional relationships with customers and act as the primary technical contact.\nUnderstand customer expectations and schedule work accordingly.\nIdentify opportunities for additional service and communicate them to Sales Management.\nDocument field activities, application work, and customer visits in company databases.\nContribute to internal knowledge bases and support continuous improvement initiatives.\nWork from home or corporate office while interfacing with Hamilton customers to schedule service support.\nOther duties as assigned.\nQualifications\nVery good knowledge of MS Office suite is a must.\nStrong communication, presentation, and customer relationship skills.\nDemonstrated experience in field service, technical applications, or process analytics.\nAbility to train non-technical personnel in technical material.\nKnowledge of laboratory/process control systems, digital communication platforms, and/or robotics.\nAbility to travel nationally and internationally (Support and trainings).\nAbility to work independently with minimal supervision.\nMust hold a valid driver’s license.\nEducation/Experience\nBachelor’s degree in Life Sciences (Biology, Chemistry, or related), Engineering, or a related technical discipline.\nMinimum 3 years of technical experience in automation, process analytics, or laboratory instrumentation.\nExperience working in automations for process.\nExperience with support automated systems.\nBeing fluent in English, written and spoken, is required.\nAbout Hamilton\nDiverse portfolio of exciting and innovative design projects. \nTremendous opportunities for professional growth and advancement. \nCommitment to sustainable design. \nCompetitive Compensation. \nExcellent benefit package.\nSolid stable company.\nDrug free workplace.\nMid 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