{"id":3932928,"url":"https://alion.io/job/cerillo-service-coordinator","title":"Service Coordinator","company":{"id":4473004,"name":"Cerillo","domain":"cerillo.bio","url":"https://alion.io/company/cerillo","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reno, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-08T03:32:27Z","employer_posted_date":"2026-11-08","last_verified_at":"2026-11-08T03:32:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Company Overview\nHamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.Responsibilities\nThe Service Coordinator plays an essential role in supporting Hamilton’s customers, field engineers, and internal teams by managing the day-to-day operations necessary to ensure seamless and accurate service delivery.\nResponsibilities include, but are not limited to:\nHelp coordinate and schedule various service requests such as Installations, Repairs and Preventative Maintenance.\nTake incoming calls through the Service Hotline and route them in the appropriate direction and/or dispatch to the appropriate Service Engineer.\nCreate service quotations for various types of service.\nProcess completed service calls which includes detailed data entry, invoicing and checking for proper documentation.\nWork closely with Customers, Field Service Engineers, and other internal teams.\nHelp with maintaining the Customer Relation Management (CRM) database.\nAll other duties as assigned.\nQualifications\nMust have excellent verbal and written communication skills.\nMust have Microsoft Office experience, i.e. Outlook, Word, Excel, Access, and PowerPoint.\nEducation/Experience\nMust have a high school diploma or equivalent. Some college or a degree is preferred.\nMust have at least 5 years of customer service experience.\nAbout Hamilton\nEstablished, stable, and reliable company.\nComprehensive benefits package: medical, dental, vision insurance; paid vacation and sick time; disability insurance; 401(k); tuition reimbursement; and more.\nEngaging and innovative design projects.\nStrong opportunities for professional growth.\nCommitment to sustainable design practices.\nPersonal Protective Equipment (PPE) may be required (provided by employer).\nDrug and background screenings required.\nEqual Employment Opportunity - It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.\nMid Salary","description_format":"text","description_chars":2745,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Microbiome"],"lifecycle":[{"event":"open","at":"2026-11-08T03:32:27Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":36,"reasons":["conf:1","win:early"],"computed_at":"2026-11-08T04:47:28Z"},"pay":null,"html_url":"https://alion.io/job/cerillo-service-coordinator","json_url":"https://alion.io/job/cerillo-service-coordinator.json","meta":{"generated_at":"2026-11-08T04:47:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10364,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4473004},"rest":"https://alion.io/mcp/rest/get_company?id=4473004"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcerillo-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcerillo-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcerillo-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cerillo-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcerillo-service-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3932928}},{"tool":"search_jobs","arguments":{"company":"cerillo.bio","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3932928},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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