{"id":3932921,"url":"https://alion.io/job/cerillo-service-engineer-technical-support","title":"Service Engineer - Technical Support","company":{"id":4473004,"name":"Cerillo","domain":"cerillo.bio","url":"https://alion.io/company/cerillo","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reno, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-08T03:32:27Z","employer_posted_date":"2026-11-08","last_verified_at":"2026-11-08T20:02:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Company Overview\nHamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.Responsibilities\nHamilton Robotics is seeking an In-house Technical Support Engineer to join our Robotics team. In this role, you will provide high-quality technical support through the development and implementation of support strategies that align with company goals and customer expectations. This position generally reports to the Technical Support Supervisor and supports the continuous improvement, escalation support, and daily operations of the Technical Support department.\nCreate documentation in the form of service manuals, service news, and technical bulletins\nTroubleshoot and repair Hamilton robotic instruments and subassemblies in accordance with company safety policies\nAttend bi-weekly/weekly team meetings\nEnsure timely support for in-house and remote customer requests\nReport problems and perform root cause analysis on instrument failures\nMaintain a safe, neat, and orderly work area at all times\nPractice good laboratory procedures in a regulated lab environment\nTravel overnight and on consecutive nights as required\nCommute to customer sites within the region, following all traffic laws and ensuring on-time arrival\nArrange air travel, car rental, and hotel accommodations as needed\nQualifications\nAdherence to department operating procedures and high-quality standards\nProfessional and courteous communication with both technical and non-technical stakeholders\nAbility to work safely around hazardous chemicals, and biologicals; must attend all required safety training\nExcellent written and verbal communication skills\nStrong organizational skills\nAbility to analyze problems from a broad perspective and implement creative solutions\nAbility to interface with customers to schedule and coordinate technical support, including remote troubleshooting sessions\nAbility to learn new robotic operating systems and demonstrate working knowledge of instrument application programs and PC operating systems\nAbility to lift, carry, push, pull, or otherwise move up to 60 lbs.\nProficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)\nEducation/Experience\nBachelor's degree in a related discipline from an accredited, not-for-profit university (preferred)\nExperience in technical (field) service within the life science, clinical, or pharmaceutical industry (preferred)\nFluency in English, written and spoken (required)\nExperience in automation or a similar field\nAbout Hamilton\nDiverse portfolio of exciting and innovative projects\nStrong opportunities for professional growth and advancement\nCommitment to sustainable design\nCompetitive compensation and comprehensive benefits (medical, dental, vision, PTO, disability, 401k, tuition reimbursement, and more)\nStable, established company\nDrug-free workplace\nHamilton Company is an Equal Opportunity Employer. We provide equal employment opportunities without regard to race, creed, color, national origin, sex, age (40+), disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status, in compliance with all applicable federal, state, and local laws.\nMid Salary","description_format":"text","description_chars":3678,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Microbiome"],"lifecycle":[{"event":"open","at":"2026-11-08T03:32:27Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:2","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/cerillo-service-engineer-technical-support","json_url":"https://alion.io/job/cerillo-service-engineer-technical-support.json","meta":{"generated_at":"2026-11-08T21:19:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":44508,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4473004},"rest":"https://alion.io/mcp/rest/get_company?id=4473004"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcerillo-service-engineer-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcerillo-service-engineer-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcerillo-service-engineer-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cerillo-service-engineer-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcerillo-service-engineer-technical-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3932921}},{"tool":"search_jobs","arguments":{"company":"cerillo.bio","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3932921},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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