{"id":1115213,"url":"https://alion.io/job/cern-it-support-engineer-fap-bc-iqs-2026-229-grae","title":"IT Support Engineer (FAP-BC-IQS-2026-229-GRAE)","company":{"id":4055,"name":"CERN","domain":"home.cern","url":"https://alion.io/company/cern","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Geneva, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":5266,"max":5793,"currency":"CHF","period":"month","gross":null,"usd_annual":84000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-22T12:45:25Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-24T13:11:49Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Within the FAP Department, you will join the Business Computing (BC) Quality and Service Team and contribute to delivering high-quality IT services across the organisation. You will play a key role in providing second-line support for business applications, coordinating hardware support activities, assisting users, and helping improve service processes through automation and documentation.\nThis position offers a unique opportunity to work in a diverse IT environment, collaborate with experts across multiple domains, and gain hands-on experience in IT support, service management, hardware lifecycle management, and process improvement.\nYour responsibilities:\nUser Support & Service Delivery\nProvide second-line support for Business Computing applications, investigating and resolving user issues.\nDeliver technical assistance and guidance to users of Business Computing services and applications.\nCoordinate with application experts, IT specialists, service providers, and support teams to ensure timely resolution of incidents and service requests.\nHardware & Asset Management\nProvide hardware-related support to designated users and coordinate equipment interventions, office moves, and replacements.\nManage computer equipment inventory, stock levels, asset tracking, and associated administrative processes.\nDocumentation & Knowledge Management\nCreate, maintain, and enhance technical documentation, software installation guides, knowledge base articles, and operational procedures for the team and Service Desk.\nOperational Improvement & Security Coordination\nContribute to IT security activities by liaising with security experts and promoting good security practices.\nIdentify and implement opportunities to streamline and automate operational and administrative processes.\nYour profile:\nExperience in one or more of the following areas would be considered an advantage:\nWindows and Mac workstation administration and troubleshooting.\nHardware deployment, inventory management, or asset management.\nIT support, help desk, service desk, or technical user support.\nExperience with ServiceNow.\nTechnical documentation and knowledge management.\nIT service management practices and ticketing systems.\nSkills:\nInterest in IT support, technology, and helping users.\nBasic understanding of computer systems, hardware, networking, and cybersecurity.\nStrong problem-solving and communication skills.\nAbility to work collaboratively in a team environment.\nOrganised, reliable, and eager to learn.\nInterest in improving processes and finding efficient ways of working.\nSpoken and written English, with a commitment to learn French.\nEligibility criteria:\nYou are a national of a CERN Member or Associate Member State.\nBy the application deadline, you have a maximum of two years of professional experience since graduation in Computer Science / Computer Engineering (or a related field) and your highest educational qualification is either a Bachelor's or Master's degree.\nYou have never had a CERN fellow or graduate contract before.\nApplicants without University degree are not eligible.\nApplicants with a PhD are not eligible.\n Job closing date: 14.10.2026 at 23:59 CEST.\nContract duration: 24 months, with a possible extension up to 36 months maximum.\nWorking hours: 40 hours per week\nJob flexibility: Fully Onsite\nTarget start date: 01-January-2027\nThis position involves:\nA valid driving licence.\nWork during nights, Sundays and official holidays, when required by the needs of the Organization.\nJob reference: FAP-BC-IQS-2026-229-GRAE\nField of work: Information Technologies\nBenchmark job: 301130 - Computing Technical Engineer\nGlobal Benefits\nA monthly net stipend of either 5266 or 5793 Swiss Francs per month depending on your degree.\n30 days of paid leave per year plus 2 weeks annual closure.\nCoverage by CERN’s comprehensive health insurance scheme (for yourself, your spouse and children), and membership of the CERN Pension Fund.\nFamily, child and infant monthly allowances depending on your individual circumstances.\nA relocation package (installation grant and travel expenses) depending on your individual circumstances.\nPossibility to extend your contract up to 36 months.\nOn-the-job and formal training including language classes.\nOverview of CERN - Discover a world where the impossible is made possible!\nAt CERN, the European Organization for Nuclear Research, we are pushing the frontiers of science and technology. Our groundbreaking work brings together not only physicists but also a diverse range of professionals from engineering, technical, scientific, and administrative fields. Together, we foster an environment where innovation and collaboration thrive.\nEvery day, we face exciting new challenges and opportunities to contribute to cutting-edge research that shapes our understanding of the universe. We meet these challenges through the diverse perspectives within our teams, ensuring every contribution is valued and driving our shared sense of inclusion and purpose. Diversity is a core value of CERN since its foundation, and it remains central to our mission and continued success.\nIf you are ready to be part of a dynamic, inclusive community pushing the boundaries of knowledge, CERN is the place where your curiosity and skills can thrive. Be part of our mission to uncover what lies at the heart of the universe! TAKE PART!\nMore information about us, here:careers.cern","description_format":"text","description_chars":5409,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Science & Engineering"],"lifecycle":[{"event":"open","at":"2026-09-22T15:04:35Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":84000,"is_top_pay":true},"html_url":"https://alion.io/job/cern-it-support-engineer-fap-bc-iqs-2026-229-grae","json_url":"https://alion.io/job/cern-it-support-engineer-fap-bc-iqs-2026-229-grae.json","meta":{"generated_at":"2026-09-24T15:42:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}