{"id":2028269,"url":"https://alion.io/job/certalis-operations-intern-hf-stage-6-mois","title":"Operations Intern (H/F) - Stage 6 mois","company":{"id":3908964,"name":"Certalis","domain":"certalis.com","url":"https://alion.io/company/certalis","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":43000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":829},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-27T08:56:43Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-29T21:29:00Z","board_verified":true,"closed_at":null,"days_open":94,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":93},"description":"Rejoins Certalis, une start-up en pleine croissance, en tant que stagiaire en opérations. Tu seras le premier point de contact pour nos clients et nos partenaires de formation, assurant une expérience client exceptionnelle et contribuant à l'amélioration continue de nos processus. Ce stage offre une immersion complète dans l'écosystème d'une start-up dynamique et est idéal pour ceux qui souhaitent évoluer vers un rôle de Customer Success Manager ou d'Account Manager.\nMissions\nAssurer une expérience client irréprochable, fluidifier les parcours, et traiter les frictions avec réactivité et bienveillance.\nSuivre les indicateurs clés de satisfaction client, produire un reporting régulier sur les typologies de demandes et les tendances.\nRépondre aux demandes clients par téléphone, email et chat avec réactivité et clarté, identifier, qualifier et résoudre les points de blocage.\nProfil recherché\nProfil recherché\nÉtudiant(e) en école de commerce, communication, université ou formation équivalente.\n\nAucune expérience requise - juste une vraie envie d'apprendre et de bien faire.\n\nExcellent relationnel, à l'écrit comme à l'oral : vous aimez aider, expliquer et créer de la confiance.\n\nAisance au téléphone et sensibilité à la qualité d'expression (orthographe, ton, clarté).\n\nRigoureux(se), organisé(e) et à l'aise avec les outils digitaux.\n\nEmpathique et orienté(e) solution : vous prenez les problèmes des autres à cœur.\n\nDebut au plus vite","description_format":"text","description_chars":1449,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T13:32:26Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.17,"p_room":0.28,"age_days":93,"expected_fill_days":32,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/certalis-operations-intern-hf-stage-6-mois","json_url":"https://alion.io/job/certalis-operations-intern-hf-stage-6-mois.json","meta":{"generated_at":"2026-10-29T23:05:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34118,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3908964},"rest":"https://alion.io/mcp/rest/get_company?id=3908964"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcertalis-operations-intern-hf-stage-6-mois"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcertalis-operations-intern-hf-stage-6-mois"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcertalis-operations-intern-hf-stage-6-mois"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/certalis-operations-intern-hf-stage-6-mois\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcertalis-operations-intern-hf-stage-6-mois"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2028269}},{"tool":"search_jobs","arguments":{"company":"certalis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2028269},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}