Quality Assurance Specialist

Certified Group is committed to partnering with customers to deliver innovative scientific solutions and expertise - So The World Can Trust In What It Consumes™. Our network of 30+ North American and European laboratories serves the food & beverage, dietary supplements, cosmetics, OTC, tobacco/nicotine, cannabis, and hemp industries.

Our Brands

Certified Group is comprised of a set of specialized brands that collectively deliver laboratory testing, regulatory consulting, and certification & audit services across highly regulated industries:

• Certified Laboratories - Provides comprehensive analytical and microbiological testing, primarily supporting food, beverage, cosmetics, OTC, and dietary supplement industries.
• Food Safety Net Services (FSNS) - A leading network of ISO-accredited laboratories across North America, focused on food safety testing, operational support, and technical services for the food industry.
• Labstat - A global leader in contract research and testing for nicotine, tobacco, cannabis, hemp, and next-generation products, with deep expertise in analytical chemistry and toxicology.
• EAS Consulting Group - A regulatory consulting firm offering expert guidance, training, and auditing support across FDA, USDA, and other regulated sectors, powered by a large network of independent advisors.
• FSNS Certification & Audit - Provides accredited third-party auditing and certification services, including food safety, animal welfare, and GMP programs.

Job Function

The   Quality Systems Specialist  is primarily responsible for the following:

• Designs, develops, and implements internal auditing programs and procedures consistent with the organization’s requirements
• Performs Internal Audits, to ensure that procedures are available and adhered to according to requirements for maintaining ISO/IEC 17025:2017 accreditation and GLP (Good Laboratory Practices) recognition.
• Performs GLP inspections to ensure that GLP studies are completed according to OECD and/or FDA GLP requirements.
• Reports audit findings to Director QA or designate and conducts post-audit meetings as necessary.
• Performs/ reviews non-conformance investigations to ensure the non-conformance has been addressed and full and proper resolution has been documented.
• Issues corrective actions in response to Quality Systems activities, tracking the progress and verifying the implementation and effectiveness of corrective actions
• Completes evaluation of supplier quality
• Arranges and prepares for external audits, assists with pre and post-assessment activities. Coordinates necessary action on audit findings corrective/preventive actions, and responds to related findings externally.
• Reviews/ Evaluates laboratory performance in Proficiency testing/ Inter-laboratory studies
• Coordinates/ performs refresher training (ISO 17025 and GMP) for laboratory staff.
• Reports quality metrics regularly to top management 
• Responsible for quality projects as assigned

Primary Responsibilities 

• schedule and perform internal audits
• Participate in external audits
• review and investigate non-conformances, client complaints
• Issue and monitor corrective actions
• Evaluate supplier quality
• Review, approve, and maintain equipment qualification records
• Perform Administrative Tasks
• The employee shall implement the Laboratory Quality Policy and perform their duties in accordance to existing job specific requirements and procedures
• Compliance to Health & Safety policies and procedures; wear required Personal Protective equipment at all times while in the laboratory
• Other duties as assigned

Education

• Minimum Bachelor of Science in a technical discipline (Chemical or Biological Sciences)

Experience

• 3+ years experience in an auditor role in ISO 17025 accreditation, GLP and/or GMP regulated environment, with proficiency in quality assurance systems and documentation
• Excellent attention to detail, organizational, prioritization and problem-solving skills 
• Technical experience in the use, calibration of various analytical instrumentation commonly found in a commercial laboratory.
• Proficient in written and spoken English. excellent communication, conflict resolution
• Proficient in MS Office (Excel, Outlook, Word); Computer literate. Familiarity with IT systems, electronic submission systems, data and document management system
• Or as determined by Human Resources and Department Manager/Supervisor

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The compensation details provided below reflect the expected pay range for this role, based on the selected compensation structure and applicable guidelines. Actual pay within this range may vary depending on factors such as experience, skills, qualifications, and geographic location. Additional components of total rewards-such as bonuses, benefits, or incentives-may also apply where applicable.

Salary Range for Pay Transparency

$25—$30 CAD

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We are an Equal Opportunity Employer and make employment decisions without regard to protected characteristics under applicable law.