{"id":2532139,"url":"https://alion.io/job/certified-power-solutions-customer-service-representative","title":"Customer Service Representative","company":{"id":3784902,"name":"Certified Power Solutions","domain":"certifiedpower.com","url":"https://alion.io/company/certifiedpower","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Omaha, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-23T15:14:38Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-20T15:51:36Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Description\nJOB SUMMARY\nThe primary responsibility for a Customer Service Specialist is to provide timely and professional service to Skarda customers through effective communication and excellent organization and time management skills.\nPRINCIPAL DUTIES & RESPONSIBILITIES: Majority of duties performed, but not meant to be all inclusive or to prevent other duties from being assigned.\nAnswer all customer inquiries quickly and accurately including quote requests, product specifications, order status, shipping & receiving dates, expediting and return & repair requests.\nGenerate quotes and customer orders and update customer records, utilizing our distribution software, Prophet 21\nInteract with vendors to source products and confirm availability and pricing.\nTechnically assist customers in determining replacement parts, as well as researching products and prices to best fit application and project timelines\nEstablish and maintain a positive relationship with customers, vendors and factory representatives while exhibiting cooperative and professional behavior.\nParticipate in team efforts to achieve departmental and company goals.\nPerform other duties as assigned\nJOB SPECIFICATIONS: (K.S.A’s)\nExceptional Customer Service - Willingness to “think outside the box” to find the best solutions.\nStrong communication and organizational skills - pays close attention to accuracy and details.\nExceptional problem-solving skills - (once trained) able to provide analysis and recommendation to customers.\nListening and phone skills\nComputer proficiency, particularly data entry, internet browsers, and Microsoft Office Suite (primarily Outlook).\nMultitasking: Works well in a dynamic environment and able to prioritize needs of various customers.\nTechnical Aptitude: Industry and sales experience preferred, knowledge of pneumatic or hydraulic components helpful but not required. Willingness to learn a must.\nAbility to work well under pressure and a desire to learn something new every day.\nPrevious Customer Service and Sales experience is desired, but a positive attitude and a career-oriented mindset will go a long way. \nWORKING CONDITIONS:\nWork Environment:\nWhile performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; risk of electrical shock and vibration.\nThe noise level in the work environment is usually loud.\nPhysical Demands:\nThe employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, and Depth perception. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl.\nSalary Description\n$23.00-$25.00","description_format":"text","description_chars":3147,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Design & Creative","Web Design","Electrical & Electronic Engineering"],"lifecycle":[{"event":"open","at":"2026-10-14T13:05:19Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.66,"p_room":0.55,"age_days":26,"expected_fill_days":26,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/certified-power-solutions-customer-service-representative","json_url":"https://alion.io/job/certified-power-solutions-customer-service-representative.json","meta":{"generated_at":"2026-10-20T17:09:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19558,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3784902},"rest":"https://alion.io/mcp/rest/get_company?id=3784902"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcertified-power-solutions-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcertified-power-solutions-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcertified-power-solutions-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/certified-power-solutions-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcertified-power-solutions-customer-service-representative"}]}