{"id":197746,"url":"https://alion.io/job/certik-it-operations-specialist","title":"IT Operations Specialist","company":{"id":515,"name":"CertiK","domain":"certik.com","url":"https://alion.io/company/certik","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":67,"open_postings":29,"ghost_share":0.552,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":111000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":475},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Okta","optional":false},{"name":"Slack","optional":false},{"name":"Smart Contracts","optional":true}],"status":"live","first_seen_at":"2026-05-15T19:59:09Z","employer_posted_date":"2026-05-15","last_verified_at":"2026-10-17T11:21:11Z","board_verified":true,"closed_at":null,"days_open":154,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":154},"description":"About the Company\nBorn from groundbreaking research at Columbia University and Yale University, CertiK is a leading Web3 security company focused on securing blockchain protocols, smart contracts, and decentralized applications through cutting-edge security research, formal verification, and AI-powered technology. Founded in 2017 and headquartered in New York City, CertiK provides end-to-end security solutions including smart contract audits, penetration testing, on-chain monitoring, incident response, and compliance services for some of the largest projects in the digital asset ecosystem.\nToday, CertiK supports thousands of enterprise clients and Web3 projects globally, with a distributed international team spanning North America, Asia, and Europe. The company is backed by leading investors including Coatue, Goldman Sachs, Insight Partners, and Sequoia Capital, and has been recognized by organizations such as the World Economic Forum and CB Insights for its contributions to blockchain security innovation.\nAbout You\nYou are proactive, reliable, and enjoy helping people solve problems. You are highly organized, eager to learn, and comfortable supporting both technical and non-technical teams. You enjoy being hands-on, can adapt quickly in a fast-paced environment, and are willing to take ownership of day-to-day operational tasks to help keep the office and systems running smoothly.\nResponsibilities\nProvide day-to-day IT support for employees across hardware, software, accounts, and access-related issues\nAssist with employee onboarding and offboarding, including laptop setup, account provisioning, and equipment management\nTroubleshoot basic network, system, printer, conferencing, and office technology issues\nCoordinate with internal teams and external vendors on IT-related requests and maintenance\nHelp manage inventory of laptops, accessories, and office IT equipment\nSupport company tools and platforms such as Google Workspace, Slack, Zoom, Okta, and related systems\nAssist with documenting IT processes, setup guides, and internal procedures\nProvide general operational support for office and cross-functional team needs when required\nRequirements\nBachelor's Degree in Computer Science, Engineering or related field\n2+ years of experience in IT support, help desk, office IT, or a related field preferred\nBasic understanding of computer systems, networking, and common SaaS tools\nStrong communication and interpersonal skills\nOrganized, detail-oriented, and responsive\nComfortable working in a fast-paced environment with shifting priorities\nWillingness to learn new systems and technologies\nMust be based within a reasonable commuting distance of our Manhattan office and able to work onsite as needed\nPlus\nLocated near or able to commute conveniently to our Midtown Manhattan office\nExperience supporting macOS environments\nFamiliarity with Google Workspace, Okta, Slack, Zoom, or MDM tools\nPrevious experience supporting office operations or employee onboarding processes\nInterest in cybersecurity, blockchain, or 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