{"id":623950,"url":"https://alion.io/job/cesna-field-service-applications-engineer","title":"Field Service / Applications Engineer","company":{"id":672860,"name":"Cesna","domain":"cesna.com","url":"https://alion.io/company/cesna","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":268,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":117,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Duluth, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":75000,"period":"year","method":"role_country_seniority_unknown","sample_n":18483},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"MS SQL","optional":false},{"name":"Statistical Process Control","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-03-24T00:00:00Z","employer_posted_date":"2026-03-24","last_verified_at":"2026-10-22T14:02:11Z","board_verified":true,"closed_at":null,"days_open":212,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":212},"description":"Job Summary\nThe Field Service / Applications Engineer provides technical support for inspection machines and systems. Responsibilities include installation, maintenance, troubleshooting, training, and customer support. The role also supports pre-sales technical activities, product demonstrations, and sample testing for customers. This position requires frequent travel to customer sites and collaboration with internal teams and headquarters.\nKey Responsibilities\n- Installation and Service\n- Plan and coordinate system installations, including site preparation and logistics.\n- Install machines and systems and ensure successful customer acceptance.\n- Perform preventive maintenance, corrective maintenance, system upgrades, and retrofits.\n- Troubleshoot and resolve hardware, software, and process issues.\nTechnical Support\n- Provide technical support remotely and on-site for customers and partners.\n- Conduct machine audits, process assessments, and operational improvement recommendations.\n- Support testing and validation of new software features and system functions.\n- Maintain training and demo machines at company facilities.\nCustomer Training and Support\n- Train customers and colleagues on system operation, maintenance, programming, and best practices.\n- Conduct Level 1 and Level 2 training sessions at customer sites and company offices.\n- Monitor customer workflows and recommend improvements to maximize system performance.\nPre-Sales and Applications Support\n- Support sales teams with technical demonstrations, evaluations, and customer presentations.\n- Program customer sample boards for company inspection systems.\n- Generate and present detailed reports on sample testing results and system capabilities.\n- Assist with proposal preparation and technical consultations.\nReporting and Communication\n- Prepare installation, training, evaluation, demo, and expense reports according to company policies.\n- Maintain clear communication with customers, internal sales teams, and headquarters regarding progress, issues, and support requests.\nRequirements\nRequirements\nBachelor’s degree in a technical discipline, associate degree, or equivalent technical training.\n2-4 years of experience in electronics manufacturing, robotics, PCB assembly, or related technical fields preferred.\nStrong troubleshooting, analytical, and problem-solving skills.\nExcellent communication and presentation skills.\nStrong computer and networking skills; mechanical aptitude required.\nExperience with 2D/3D AOI or SPI systems preferred.\nFamiliarity with Windows 10/11, Windows Server (Linux experience preferred).\nExperience with relational databases such as MS SQL or MS Access preferred.\nUnderstanding of Statistical Process Control (SPC) in manufacturing environments preferred.\nAbility to interpret technical drawings and specifications.\nProficiency with Microsoft Office tools including Excel (Pivot Tables), Word, and PowerPoint.\nTravel Requirements\nApproximately 75% travel required, both domestic and international.\nValid U.S. or Canadian passport required.\nValid driver’s license and good driving record required.\nPhysical and Work Environment\nAbility to work with computers frequently.\nAbility to work in light industrial manufacturing environments, including exposure to noise and machinery.\nAbility to occasionally lift and move heavy equipment safely.\nBenefits\nHealth, dental, vision, and life insurance (including dependent coverage) with no employee premium\n401(k) retirement plan with 5% company match\nPaid time off and company holidays","description_format":"text","description_chars":3548,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-09-10T18:57:25Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.363,"p_room":0.36,"age_days":212,"expected_fill_days":117,"reasons":["conf:0","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/cesna-field-service-applications-engineer","json_url":"https://alion.io/job/cesna-field-service-applications-engineer.json","meta":{"generated_at":"2026-10-22T20:34:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4642,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672860},"rest":"https://alion.io/mcp/rest/get_company?id=672860"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcesna-field-service-applications-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcesna-field-service-applications-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcesna-field-service-applications-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cesna-field-service-applications-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcesna-field-service-applications-engineer"}]}