{"id":623893,"url":"https://alion.io/job/cesna-korean-bilingual-it-support-coordinator","title":"Korean Bilingual IT Support Coordinator","company":{"id":672860,"name":"Cesna","domain":"cesna.com","url":"https://alion.io/company/cesna","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":246,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":171,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Lee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":133000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Claude Code","optional":false},{"name":"GCP","optional":false},{"name":"Gemini","optional":false},{"name":"Gmail","optional":false},{"name":"Google Sheets","optional":false},{"name":"Google Workspace","optional":false},{"name":"JavaScript","optional":false},{"name":"MySQL","optional":false},{"name":"Next.js","optional":false},{"name":"OpenAI Codex","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"React.js","optional":false},{"name":"TypeScript","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-23T00:00:00Z","employer_posted_date":"2026-07-23","last_verified_at":"2026-10-28T00:18:57Z","board_verified":true,"closed_at":null,"days_open":97,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":96},"description":"[Position]\nKorean IT Support Coordinator\nLocation : Fort Lee, NJ (Onsite)\nAnnual salary : 50K-65K as base + Benefits\n[About Our Client]\nAs a leading steel coil distributor in the U.S. for over thirty years, we provide a broad range of high-quality steel and aluminum products. Our efficient and reliable supply chain network spans North America and the globe, allowing us to consistently deliver exceptional products, dedicated customer service, and comprehensive administrative support.\n[Job Summary]\nWe are seeking an IT Support Coordinator to assist in maintaining and troubleshooting the company's technical systems, supporting the smooth functioning of IT-related hardware, software, and network systems. The ideal candidate will support day-to-day operations across ERP systems, Google Workspace platforms, internal servers, automated reporting tools, and other company-critical technologies, while actively leveraging AI-assisted tools to improve operational efficiency.\n[Job Description]\nProvide first-line IT support for hardware, software, and network issues (laptops, desktops, printers, peripherals); resolve tickets within SLA guidelines.\nMaintain and update troubleshooting documentation for common issues.\nPerform routine system maintenance, security updates, and assist with backup/recovery procedures.\nAdminister and troubleshoot the Google Workspace ecosystem (Gmail, Drive, Sheets, Groups, etc.).\nDevelop and maintain automated Google Sheets tools using Apps Script; ensure data integrity and optimize complex formulas, queries, and scripts.\nSupport business intelligence dashboards (Google Data Studio) and generate periodic & ad-hocreports.\nMaintain the company website domain, hosting server, and routine updates.\nTrack and manage the inventory of IT equipment, including upgrades and replacements.\nLeverage AI assistants (e.g., Claude, ChatGPT, Gemini) and AI coding-assistant CLIs (e.g., ClaudeCode, Codex, Gemini CLI) to accelerate troubleshooting, documentation, scripting, and Apps Script development.\nCollaborate with the Innovation & Technology Optimization team to streamline support workflows and identify opportunities for AI-driven automation.\nRequirements\nBachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).\n0-1+ year of experience in IT support or a similar role.\nWorking knowledge of Google Workspace administration and basic networking concepts\n(LAN/WAN, VPN, firewalls).\nProficiency in troubleshooting hardware and software issues across Windows and macOS.\nHands-on experience with Google Apps Script or a similar scripting language (JavaScript,Python).\nFamiliarity with using AI assistants such as Claude or ChatGPT for daily work (drafting documentation, debugging, scripting help).\nFamiliarity with AI coding-assistant CLI tools such as Claude Code, Codex, or Gemini CLI.\nBasic understanding of prompt engineering and structured prompt design.\nStrong communication, problem-solving skills, and attention to detail.\nBilingual proficiency in English and Korean languages.\nExposure to GCP (Google Cloud Platform) and basic database concepts (MySQL, PostgreSQL).\nExperience building dashboards in Google Data Studio or similar BI tools.\nHands-on experience automating support tasks or workflows with AI tools.\nExposure to TypeScript, React, or Next.js.\nFamiliarity with Python for scripting or data tasks.\nInterest in logistics, supply chain, or manufacturing environments.\nRelevant certifications (CompTIA A+, Google IT Support, etc.).\nBenefits\nMedical, Dental & Vision Insurance\nPaid Vacation, Sick Days, and Holidays\nPerformance Bonuses\nEducational Training Reimbursements\nEmployee Referral Incentives\nDaily Lunch Fringe Allowance\nTeam Lunches & Dinners\nFitness Membership Reimbursements\nEmployee Birthday Gifts\nRecognition & Service Year Awards","description_format":"text","description_chars":3843,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Korean","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-09-10T18:57:25Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring 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