{"id":3739264,"url":"https://alion.io/job/cesna-marketplace-dropship-operations-manager","title":"Marketplace & Dropship Operations Manager","company":{"id":672860,"name":"Cesna","domain":"cesna.com","url":"https://alion.io/company/cesna","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":256,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":171,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hackensack, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T11:12:11Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T06:29:57Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":0},"description":"[Job Summary]\nThe Marketplace & Dropship Operations Manager is responsible for driving revenue growth and operational excellence across department store marketplace accounts and dropship partners. This role oversees day-to-day assortment management, product onboarding, inventory coordination, advertising execution (with agency support), performance analysis, and account compliance across platforms including Nordstrom Marketplace, Target Plus, Amazon, Macy’s/Bloomingdale’s Vendor Direct, Nordstrom Direct, Anthropologie, and QVC.\nThe ideal candidate combines strong operational discipline with an understanding of marketplace growth levers, digital merchandising, and data-based decision-making.\n[Job Description]\nMarketplace Management (Nordstrom Marketplace, Target+, Amazon)\n-Create, optimize, and maintain PDP content including titles, attributes, descriptions, keywords, and images.\n-Manage Amazon activities in partnership with the external agency, ensuring accurate listings, monitoring performance, reviewing weekly reports, and aligning on strategy.\n-Identify and execute in-house paid media opportunities available through Nordstrom Marketplace, Target+, and other Mirakl-based retail media programs (e.g., sponsored placements, banner opportunities).\n-Monitor product visibility, search ranking, and promotion eligibility.\n-Drive conversion improvement initiatives through content refinement and review management.\n-Coordinate new marketplace launch pipelines (including Macy’s Marketplace entry).\n-Dropship Operations (Nordstrom Direct, Bloomingdale’s, Macy’s, Anthropologie, QVC)\n-Manage product onboarding templates, ensuring accurate data submission and compliance.\n-Collaborate with sales/buyer teams to refresh assortments and support seasonal line launches.\n-Coordinate with operations/logistics on fulfillment SLA compliance (OTD%, cancellation rate, return feedback, etc.).\n-Monitor return trends, chargebacks, and performance alerts; propose corrective actions.\nInventory & Forecasting\n-Monitor availability across all platforms to avoid OOS, overstocks, and lost revenue.\n-Work cross-functionally with Operations and Sales to forecast marketplace reorder patterns.\n-Proactively adjust safety stock levels for fast-moving SKUs and promotional periods.\nRetail Scorecard & Compliance\n-Monitor account performance across key metrics:\n*On-time Shipment Rate\n*Order Cancellation %\n*Defect Rate\n*Return Levels & Reason Codes\n*Content Compliance Flags\n-Manage marketplace health dashboards and corrective action plans as needed.\nReporting, Analytics & Growth Strategy\n-Build and maintain weekly/monthly performance dashboards:\nRevenue by channel\nSell-through\nAdvertising efficiency (ROAS/TACoS)\nSKU productivity\nReturn rate analysis\n-Provide recommendations on:\nPrice adjustments\nPromotional participation\nSKU expansion or retirement\n-Lead Quarterly Business Review preparation for retailer partners.\nCross-Functional Collaboration\nWork with:\nSales (assortment & promotions)\nOperations (stock & fulfillment)\nCreative (images & product copy)\nFinance/Accounting (chargebacks, fees, advertising invoices)\nIT/ERP Team (integration needs, Mirakl connectors, automation improvements)\nServe as the internal subject matter expert on marketplace and dropship selling requirements.\nRequirements\n-3+ years in eCommerce marketplace or dropship operations (fashion or consumer goods preferred).\n-Hands-on experience with Mirakl, Amazon Seller Central, or Target+ Vendor Portal.\n-Understanding of PDP optimization, marketplace SEO, and retail media.\n-Experience working with large retailers and vendor scorecard compliance.\n-Strong analytical skills with proficiency in Excel (pivot tables, lookups, forecasting).\nBenefits\nComprehensive health insurance, 401K, PTO, sick days","description_format":"text","description_chars":3779,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Health 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