{"id":2267237,"url":"https://alion.io/job/cetin-bg-noc-specialist","title":"NOC Specialist","company":{"id":2384516,"name":"cetin.bg","domain":"cetinbg.bg","url":"https://alion.io/company/cetinbg","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-05T12:56:51Z","employer_posted_date":null,"last_verified_at":"2026-10-05T12:56:51Z","board_verified":false,"closed_at":null,"days_open":26,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":26},"description":"CETIN Bulgaria delivers high-quality telecommunications infrastructure services in Bulgaria, ensuring reliable connectivity with a commitment to excellence We provide an enjoyable customer journey and great performance by pushing sustainable technological development and anticipating customers’ demands, based on our cutting-edge communications infrastructure, highly skilled team of more than 300 professionals, and our customer-driven strategy.\n\nCETIN Bulgaria is a member of CETIN International – a leading wholesale provider of active and passive telecommunications infrastructure services in Central and Eastern Europe.\n\nWe work with highly skilled, highly motivated, world class experts. Join us to be part of a team shaping the future of telecommunications!\n\nRole Overview:\n\nWe are seeking for an exceptionally bright, multitasking and self-motivated individual who will ensure 24/7 monitoring of CETIN’s mobile network, infrastructure, transport and IT equipment. The successful candidate will also respond to all critical alerts and follow necessary steps to mitigate issues, in order to ensure that the customer experience is protected.\n\nYour main responsibilities would be:\n\nMonitor the network and supervise the respective services.\n\nEvaluate received alarms and inform the Second Line Support experts & on-site support team.\n\nConduct routine tests for Network Elements.\n\nCheck for outstanding alarms, investigate troubles and perform fault detection.\n\nInform directly and cooperate with Customer Care Department in case of traffic related events.\n\n1st level for customer complain investigation and resolution.\n\nSuggest improvements and new features for better monitoring and alerting to the Engineering and Operations teams.\n\nPerform 24/7/365 First Line (Front Line) service shifts.\n\nSupport the coordination between other departments as well as between subcontractors, the correspondent NOC teams across CEE, regarding planned activities and customer complaints.\n\nWhat we would expect from you:\n\nPrevious experience in maintenance of digital equipment is an advantage.\n\nUniversity degree in Telecommunications or similar branch of studies.\n\nCalm and composed personality; Ability to handle stressful situations, to plan, prioritize and execute.\n\nCustomer-centric approach and ability to collaborate cross-divisionally.\n\nStrong problem solving and troubleshooting skills.\n\nGood command of English, both written and verbal.\n\nGood PC skills – MS Office, ticketing systems, alarm & performance monitoring applications.\n\nIP networking foundations; Programing skills and application maintenance & customization will be considered as advantage.\n\nAbility to work on day & night shifts.\n\nOur offer:\n\nPositive workplace culture where you would receive all the support you need from your peers and managers in order to achieve your personal and team goals.\n\nAnnual bonus based on your personal performance.\n\nPreferential prices for mobile devices and accessories.\n\nUnlimited mobile services and mobile internet.\n\nFlexible working hours.\n\nMonthly food and gift vouchers.\n\nTransportation allowance.\n\nAdditional health insurance.\n\nUp to 25 days annual paid leave.\n\nOnly short-listed candidates will be contacted. 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