{"id":2982720,"url":"https://alion.io/job/cfao-application-support-mf-mf","title":"Application Support M/F M/F","company":{"id":2199022,"name":"CFAO","domain":"cfaogroup.com","url":"https://alion.io/company/cfaogroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Talentsoft","truth_index":{"grade":"B","score":75,"open_postings":209,"ghost_share":0.411,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Port Louis, Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T12:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T21:11:34Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":12},"description":"General information\nJoin our CFAO MOBILITY Division!\nMEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS\nMobility is one of the keys to development on the Continent.\nWe must constantly fi nd the most efficient mobility solutions for the greatest number of people.\nWherever we operate, we need to move from selling vehicles to providing mobility solutions for everyone.\nOur Offer includes the complete automotive offering , including, two-wheelers, marine engines,coaches, lorries, handling equipment, tyres and spare parts.\nOur production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.\nWe looking for a Application Support M/F M/F based :\nJob description:\nSupport aux utilisateurs\nAssurer le support de premier niveau aux utilisateurs ERP Achats et Finance.\nAccompagner les utilisateurs dans l’utilisation quotidienne de Microsoft Dynamics 365 ERP.\nAnalyser, diagnostiquer et résoudre les incidents fonctionnels.\nAssurer le suivi des demandes jusqu’à leur résolution complète.\nGestion des incidents et demandes de service\nEnregistrer, prioriser et traiter les incidents selon les niveaux de service définis.\nAnalyser les incidents récurrents et proposer des actions correctives.\nEscalader les incidents complexes aux experts ou prestataires concernés.\nAssurer une communication régulière sur l’avancement et le statut des tickets.\nAdministration des accès et sécurité\nCréer, modifier et supprimer les comptes utilisateurs et droits d’accès.\nAdministrer les rôles de sécurité et permissions dans l’ERP.\nVeiller au respect des exigences de sécurité, gouvernance et audit.\nParticiper aux revues périodiques des accès utilisateurs.\nDocumentation et gestion des connaissances\nRédiger et maintenir les guides utilisateurs et procédures.\nDocumenter les incidents, résolutions et solutions de contournement.\nGarantir une documentation claire, exacte et à jour.\nContribuer à l’amélioration continue des processus de support.\nSupport aux changements et projets\nParticiper aux tests des évolutions, correctifs et mises à jour ERP.\nContribuer aux phases de recette utilisateur (UAT).\nAssurer le support lors des déploiements et après mise en production.\nCollaborer avec les équipes métiers, projets et partenaires externes.\nCoordination des parties prenantes et prestataires\nDévelopper des relations de travail efficaces avec les utilisateurs clés.\nCoordonner les activités de support avec les prestataires externes.\nAssurer le suivi des escalades et demandes d’amélioration.\nFournir des mises à jour régulières sur les activités et performances du support.\nProfil request:\nFormation\nBac +3 en systèmes d’information, informatique de gestion ou domaine équivalent.\nCertification Microsoft Dynamics 365 considérée comme un atout.\nCertification IT Service Management appréciée.\nFormation complémentaire en ERP ou support applicatif souhaitée.\nExpérience\nExpérience dans le support d’applications ERP en environnement professionnel.\nExpérience sur Microsoft Dynamics 365 fortement souhaitée.\nExpérience en support applicatif et gestion des incidents.\nExpérience dans la gestion des comptes utilisateurs, rôles de sécurité et permissions.\nExpérience de collaboration avec des prestataires externes et équipes support.\nParticipation à des projets ERP, phases de test ou de déploiement 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