{"id":2935185,"url":"https://alion.io/job/cfao-charge-support-systemes-dinformation-hf","title":"Chargé Support Systèmes d'Information 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notre division CFAO HEALTHCARE\nAvec un marché du médicament qui représente plus de 20 milliards de dollars, l'accès à des produits abordables et de qualité reste un défi majeur pour l'Afrique.\nCFAO Healthcare renforce l'offre de santé sur le Continent en produisant et distribuant des produits et services pharmaceutiques et médicaux.\nNous sommes à la recherche d'un(e) Chargé Support Systèmes d'Information H/F basé(e) : Algérie\nDescription du poste :\n\nMissions principales\nAssurer le support et l'assistance aux utilisateurs (niveau 1 et 2).\nDiagnostiquer et résoudre les incidents matériels, logiciels et applicatifs.\nParticiper au déploiement et à l'administration des solutions digitales de l'entreprise.\nAccompagner les utilisateurs dans la prise en main des outils informatiques.\nAssurer le suivi des tickets et la documentation des procédures.\nCollaborer avec les équipes métiers pour identifier les besoins et proposer des améliorations.\nParticiper aux projets d'évolution du système d'information.\nCompétences requises\nBonne maîtrise de l'environnement Windows et de la suite Microsoft 365.\nConnaissance des outils et processus digitaux (GED, workflows, applications métiers, digitalisation des processus).\nExpérience en support utilisateurs et gestion des incidents.\nConnaissance de SAP (navigation, support fonctionnel, assistance utilisateurs).\nCompréhension des architectures SI et des applications d'entreprise.\nNotions en réseaux, équipements informatiques et sécurité des postes de travail\nProfil recherché:\n\nProfil recherché\nBac+3 à Bac+5 en Informatique, Systèmes d'Information ou équivalent.\nExpérience en support informatique ou support applicatif.\nSens du service et orientation utilisateur.\nExcellent relationnel et capacités de communication.\nEsprit d'analyse, rigueur et autonomie.\nCapacité à travailler en équipe et à gérer plusieurs sujets 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